On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last week. For more info on the blogs, click here. Note: A camera icon in a post on any of our channels indicates that there is an accompanying screenshot - just click the icon to view. 

• Support
• Optimization Training - Classes in May
• New Anesthesia Event and SmartText for Uncrossmatched Blood 
• Tool Tune Up: April 2025 Order Tool Updates [updated]
• Manual
• See What's New (updates and additions)
• Prescriber Experience
• Between the Charts: CMIO Newsletter for Prescribers (current issue and archives)
• Current issue: March 2025 [April issue coming next week]

On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last week. For more info on the blogs, click here. Note: A camera icon in a post on any of our channels indicates that there is an accompanying screenshot - just click the icon to view. 

• General
• Building a Better Health Record (BBHR): Improving Primary Care Provider Attachment Management
• Support
• Change to Availability of Endoscopy/Bronchoscopy Procedure Orders
• Tool Tune Up: April 2025 Order Tool Updates [updated]
• Tips
• Tippy - Updating Primary Care Provider Associations
• Manual
• See What's New (updates and additions)
• Prescriber Experience
• Between the Charts: CMIO Newsletter for Prescribers (current issue and archives)
• Current issue: March 2025 

BBHR: Improving Primary Care Provider Attachment Management

Building a Better Health Record (BBHR)

As part of our documentation quality improvement initiative, we promote practical ways for clinicians to provide clear and actionable communication at transitions of care.

Improved PCP Attachment Links in Transition Planning Tools

Ideally, patients have access to health care supports in their home community or facility. This is usually reflected through an attachment to a primary care provider (PCP; e.g., family physician, nurse practitioner) or primary care service (e.g., primary care network).

Connect Care displays PCP attachment information in multiple locations and workflows. Where PCP information is displayed within transition/discharge planning reports (sidebar, admission/discharge navigators, Rapid Rounds, etc.), new functions are available when an existing PCP link is selected:

• Existing attachments can be confirmed and potential attachments requested with linked communications workflows. 
• Tips for finding a primary care provider can be printed and/or sent for patient use.

For more information:

• Manual: Patient-Provider Attachments
• Tip: Managing Primary Care Provider Attachments

On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last week. For more info on the blogs, click here. Note: A camera icon in a post on any of our channels indicates that there is an accompanying screenshot - just click the icon to view. 

• General
• Building a Better Health Record (BBHR): Exceptional Care Plan Optimizations
• Support
• Fixed Netcare Printing Issue
• Tool Tune Up: April 2025 Order Tool Updates [updated]
• Manual
• See What's New (updates and additions)
• Prescriber Experience
• Between the Charts: CMIO Newsletter for Prescribers (current issue and archives)
• Current issue: March 2025 

BBHR: Exceptional Care Plan Optimizations

Building a Better Health Record (BBHR)

As part of our documentation quality improvement initiative, we promote practical ways for clinicians to provide clear and actionable communication at transitions of care.

Exceptional Care Plan Tool Optimizations

Some patients suffer from chronic or recurring conditions that may present in settings where staff are unfamiliar with specific treatment requirements. Examples include rare bleeding disorders, complement deficiencies, and complex metabolic disorders, as well as multi-emergency department users requiring a consistent approach to management that may differ from typical practice.

Clinicians managing such patients may have devised individualized treatment plans that work best for a particular patient with a particular health condition. These "Exceptional Care Plans" (ECP) are documented in Connect Care using a workflow that ensures that the existence of the plan is highlighted for others.

ECP workflows have been optimized to ensure that alerts to the presence of ECP(s) are available in ED Trackboards, Patient Lists, Outpatient Schedules and within any patient Chart via a Storyboard alert. A new Chart Review Notes tab ("ECP Notes") means that such plans are easily recognized, without having to scroll through many other note types. Workflow descriptions, tips and demonstrations are updated:

• Manual: Exceptional Care Plan Documentation
• Tip: Exceptional Care Plans

On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last week. For more info on the blogs, click here. Note: A camera icon in a post on any of our channels indicates that there is an accompanying screenshot - just click the icon to view. 

• General
• Between the Charts: CMIO Newsletter for Prescribers - Issue 16 Now Available
• Update on Results Release in MyAHS Connect - Removal of Delay from Remaining Test Results
• Support
• Update to Ambulatory Referral to Rehabilitation and Speech Therapy Orders
• Tool Tune Up: April 2025 Order Tool Updates [updated]
• Additional Update to Consent eForms - Telephone Consents [updated]
• Manual
• See What's New (updates and additions)
• Prescriber Experience
• Between the Charts: CMIO Newsletter for Prescribers (current issue and archives)
• Current issue: March 2025 

Update on Results Release in MyAHS Connect - Removal of Delay from Remaining Test Results

Starting April 3, 2025, all test results and their results-related documents will become immediately available, without a 5-day hold, in MyAHS Connect (MAC), the online patient tool for Connect Care. 

• The remaining test results that will be available without a 5-day hold include: 
• All ophthalmology tests
• Endoscopy reports 
• Pulmonary/respiratory tests and activities
• Sleep clinic studies 
• Remaining cardiology reports 
• The removal of the 5-day hold on test results in MAC does not impact what is viewable in My Personal Records, Alberta Health’s online health information tool.
• Currently, patients who have access to MAC can see these test results 5 days after their ordering provider receives them. After April 3, the results and related documents will be available to patients at the same time as the ordering provider, in keeping with other results that are available in MAC. 

As with previous releases to make results immediately available, providers may wish to consider giving patients more information about the implications of different results at the time of ordering a test.

Physicians and other providers will continue to have access to these results through their usual channels, including Alberta Netcare.

For additional support:

• Tip: Managing Patient Portal Results
• Manual: Patient Portal - Results Release  

Between the Charts: CMIO Newsletter for Prescribers - Issue 16 Now Available

Our monthly newsletter for prescribers, called "Between the Charts", summarizes key news items, Epic system updates, efficiency tips and extras that will help prescribers optimize their Connect Care user experience, all in two pages. The next issue is now out, available at the below link! This issue includes information on:

• Upcoming Connect Care–wide scheduled downtime on April 10
• April Optimization (a.k.a. Thrive) classes
• Connect Care clinic-administered medications now in Netcare
• New inpatient option to CC multiple test results
• Removal of delay of results release in MyAHS Connect
• Automatic cancellation of incomplete DI orders upon discharge
• How to use an outpatient note authored by a clinical clerk
• MyAHS Connect's "Day at a Glance" feature for current hospital visit
• Personalization recommendations via the User Settings Dashboard
• Order tool updates that may impact prescriber personalization 
• New Connect Care Manual section with site/zone contacts
• And more!

The previous issues can still be accessed, via the archive in the Connect Care Manual. 

If you have any feedback on this issue or have a suggestion for content you'd like included in a future issue, please send us an email.

• Newsletter: Between the Charts - March 2025
• Manual: Between the Charts Archive (news.connect-care.ca)
• Feedback: CMIO-Manual@ahs.ca