As part of our documentation quality improvement initiative, we promote practical ways for clinicians to provide clear and actionable communication at transitions of care.
Some patients suffer from chronic or recurring conditions that may present in settings where staff are unfamiliar with specific treatment requirements. Examples include rare bleeding disorders, complement deficiencies, and complex metabolic disorders, as well as multi-emergency department users requiring a consistent approach to management that may differ from typical practice.
Clinicians managing such patients may have devised individualized treatment plans that work best for a particular patient with a particular health condition. These "Exceptional Care Plans" (ECP) are documented in Connect Care using a workflow that ensures that the existence of the plan is highlighted for others.
ECP workflows have been optimized to ensure that alerts to the presence of ECP(s) are available in ED Trackboards, Patient Lists, Outpatient Schedules and within any patient Chart via a Storyboard alert. A new Chart Review Notes tab ("ECP Notes") means that such plans are easily recognized, without having to scroll through many other note types. Workflow descriptions, tips and demonstrations are updated: