Outbound faxes sent directly from Connect Care (including eFaxed prescriptions) are handled by the RightFax application. RightFax will be unavailable on Thursday October 17, 2024, from 05:00 to 06:00, as well as Friday October 18, 2024, from 05:00 to 06:00, in order to accommodate a software upgrade.
- Connect Care will still be available, but faxes will not be transmitted from Connect Care during these times.
- Any electronic faxes created in Connect Care during these times will be queued and transmitted once the downtime is complete.
- Traditional fax machines are not affected by these downtimes. Please use traditional fax machine for time-sensitive faxing during these outages.