Countdown Checklist L9, T-minus 35: Meet the Connect Care Concierge

Continuing our list of essential actions for Connect Care Launch 9 prescribers readying for launch November 2, 2024...

• Meet Your Connect Care Concierge! 

A unified intake portal for Connect Care user support, the "Concierge", is at your service!

Check it out and familiarize yourself with methods for seeking help when you need it.

A unified intake process allows user needs to be captured, channeled and tracked. All users, Super Users and helpers can enter requests and suggestions. The Connect Care “Concierge” service offers a single point of capture for help, feedback and requests (help.connect-care.ca is easy to remember).

• Concierge: help.connect-care.ca (or, insite.ahs.ca/ccsupport)
• Manual: Embedded Help Desk Request Tool
• Manual: Launch Support - User Supports