Reminder that most community providers do not have access to Connect Care, and therefore they are unable to send referrals to AHS sites via Connect Care or view information on Connect Care. To avoid problems with community referrals and consults, prescribers at AHS sites should:
- Accept incoming referrals regardless of the modality of transmission (e.g., fax, mail, Connect Care). Not all community providers have access to send referrals via Connect Care, and it is not a requirement for them to do so to make referrals to AHS sites.
- Avoid saying “see Connect Care” in outbound documentation including summative notes. Not all community providers have access to view the information in Connect Care, and they may log a ticket if they are told to do so. There are tools in Connect Care that make it easier to share information externally - see the memo for details.