All User Bulletin - Windows Timeout Extended

All-user-bulletins highlight stumbling blocks that all prescribers need to be aware of when using the Connect Care clinical information system.

Windows Timeout Extended

As of Thursday, July 4, 2024 at 11:00, the Windows timeout for all physicians will be extended, to a total of 19 minutes. This nearly doubles the previous timeout of 10 minutes, and applies to any AHS Windows machine that a physician logs in to.  

• This change is limited to AHS Windows devices only; personal devices are not impacted.
• This change applies to the Windows timeout only; Epic and Citrix timeouts are not impacted.
• After 10 minutes of inactivity, the screen will darken, but not logout. After 9 more minutes of inactivity, the screen will lock.

If your timeout on an AHS Windows machine has not been extended as of Thursday at 11:00, please log out and then log in again. If the problem persists, please contact IT Service Desk at 1-877-311-4300.