As previously posted, AHS recently hosted a session for AHS staff and prescribers to discuss the findings of the Connect Care satisfaction survey conducted earlier this year, and to hear thoughts on the actions that are being taken to address the feedback received through the survey.
For those who were not able to attend, or for those wanting to revisit the discussion, both a recording of the session and the slide presentation are available. Below is also an outline of the key themes captured at the session:
- Decision Making
- Empower Clinical System Design (CSD) groups and councils to be more to implement workflow redesigns
- Integrate multidisciplinary care team access and alignment with scope of practice, community provider access
- Optimization
- Improve ticket response times
- Enable specific workflows to improve efficiency
- Improve consistency and ease of referrals inside and outside of AHS
- Create a more user-friendly Medical Administration Record (MAR)
- Education
- Provide more training and access for administrative staff to support providers
- Provide greater support and education for optimization in specific care areas
- Improve broader understanding as to how different care areas intersect in Connect Care
- Provide additional support needed for ongoing staff training and education through clinical nurse educators where there is capacity to do so
- Support & Communication
- Include administrative staff in surveys to get an understanding of their experience using Connect Care
- Provide more ongoing support at the elbow or through regular scheduled interactions
- Provide more downtime support
- Expand the use of reminder emails, texts or phone calls
AHS will continue to have open dialogue with AHS staff and prescribers on the findings of the Connect Care satisfaction survey and next steps, including through future sessions. We will post information on these sessions here, once they are confirmed.
If you have feedback regarding the themes listed above, or any other questions or comments about your experience with Connect Care, please email ConnectCare@ahs.ca.