COVID-19 and Connect Care #18 - Recent Progress

Connect Care clinical system design (CSD) continues to prepare new documentation, decision and inquiry supports for upcoming implementation waves, while optimizing supports already launched. Recently, clinical content needs driven by our COVID-19 pandemic response take priority. Impressive progress has included the following categories of new and adapted content:

• Documentation Supports
• COVID-19 nursing documentation tools are released to facilitate tracking of symptoms, signs and progress.
• Documentation of virtual care consent tools and scripts (Manual)
• Decision Supports
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• Inquiry Supports

Other COVID-19 related developments have more to do with change-management and workflow optimization:

• Patient Messaging Pools - these are important for patient support through the MyAHS Connect portal. Increased virtual care increases the need for all clinics to have incoming message screening and triage processes understood and operationalized. The deadline for pool consolidation is May 29, 2020.
• Appointment Request Workqueues - modified to accommodate virtual care options and procedure appointment requests.