Learning healthcare organizations demonstrate both an ability to use 'external evidence' (arising from the study of populations other than one's own) and an ability to use 'internal evidence' (about what works best in one's own context). They use this evidence to generate hypotheses, strategically apply change to clinical and operational practices and evaluate the impact of the change on outcomes and behaviours. Characteristics of a health system that can learn include:
- Every patient's characteristics and experience are available for study
- Best practice knowledge is immediately available to support decisions
- Improvement is continuous through ongoing study (closed loop)
- Inquiry happens routinely and economically
- Curiosity and inquiry is valued and embedded in organizational culture
- Byte: Clinical Improvement Lifecycle
- Byte: Reporting Maturity
- Byte: Inquiry and Research
- Byte: Reporting Analytics & Inquiry Roadmap