Connect Care is about clinical transformation, with patients and families the intended beneficiaries. Remember who we’re building for: our parents, grandparents, friends, neighbours and colleagues – as well as the thousands of Albertans we’ll never meet.
As defined by the Institute for Patient and Family-Centered Care, “Patient and family-centered care is an approach to the planning, delivery, and evaluation of healthcare that is grounded in mutually beneficial partnerships among healthcare providers, patients, and families.” Core elements include:
- Respect and Dignity - We listen to and honour patient and family perspectives and choices and include patient and family knowledge, strengths, values, beliefs and cultural backgrounds in the planning and delivery of care.
- Information Sharing - We communicate with patients and families to ensure they understand and receive timely, complete and accurate information to effectively participate in care and decision making.
- Participation - We build partnerships with patients and families, and we encourage and support them in the participation of their care and decision making, at the level they choose.
- Collaboration - We collaborate with patients and families in policy and program development, implementation and evaluation.