2026-11-05

Provincial Electronic Medical Death Information (eMDI) System Downtime, November 6, 2026 22:00-07:00 November 9, 2026

The Alberta provincial Electronic Medical Death Information (eMDI) system will be unavailable from Friday, November 6 at 22:00 until Monday, November 9 at 07:00. During this outage, Medical Certificates of Death (MCoD) entered to Connect Care will not be available electronically to funeral homes. As a result, a "Record of Death Information" must be printed and provided manually. Connect Care will remain available throughout this period and all MCoDs completed in Connect Care during the downtime will flow to eMDI after the downtime.

  • Physicians and Nurse Practitioners should continue to complete the electronic Medical Certificate of Death (eMCOD) in Connect Care.
  • Facility patient registration (admitting) staff or Unit staff will be able to print the Record of Death Information in most cases. 
  • In the event that the prescriber needs to do the printing, please see this tip sheet. 
  • Just-in-time instructions will appear within the Discharge as Deceased Navigator (inpatient and outpatient contexts) in the MCoD section during the downtime.

If further information or assistance is needed, please contact the IT Service Desk and Provincial Solution Centre (1-877-311-4300).

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2026-10-30

Transition to Alberta Time November 1, 2026

Beginning November 1, 2026, Alberta will adopt permanent Alberta Time (ABT) and eliminate the practice of semi-annual clock changes. Key Connect Care impacts to be aware of as of November 1:

  • Connect Care scheduling should not be affected. However, as unanticipated effects are still possible, please remain vigilant for unintended 1-hour shifts of appointments, timed medication administrations, etc.
  • Due to an issue with how the new time zone has been set by some mobile carriers, device manufacturers are needing to fix the time zone to align with Epic’s access requirements for the Haiku mobility app. This fix is unfortunately not expected until after November 1, and will likely be different for each manufacturer. In the meantime, it is recommended that prescribers using Haiku click to accept the time zone warning that may appear on personal (BYOD) devices when logging in to Haiku. This will allow automated time zone updates to continue, and no future action will be needed once the device manufacturer implements the fix. While users can temporarily manually adjust their device’s time zone to “Americas, City: Edmonton”, this would cause issues if travelling into another time zone, and would require future action once the device manufacturer implements the fix.
  • Patients may unintentionally arrive for appointments 1 hour off, as a result of unintentional time shift impacts to their own calendar/schedule software.
Further details of impacts of the time zone change, such as actions required to adjust post-November 1 Outlook and Teams calendar events, are available and regularly updated on Insite:

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On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last week. For more info on the blogs, click here. 

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2026-10-29

Between the Charts: CMIO Newsletter for Prescribers - Issue 32 Now Available

Our monthly newsletter for prescribers, Between the Charts, summarizes key news items, Epic system updates, efficiency tips, and extras that will help prescribers optimize their Connect Care user experience, all in two pages. The next issue is now out, available at the below link! This issue includes information on:

  • Transition to Alberta Time (November 1)
  • Fall Upgrade - Updates, transparent lockdown, scheduled downtime (November 19)
  • Transfusion Medicine updates (November 19)
  • Changes to image-guided procedure ordering (weeks of October 26, November 2)
  • Provincial expansion of AI tools in Connect Care, cohort 1 now live
  • Wisdom dental application phase 1 launch (November 23)
  • Discharge planning workflow demo
  • Blood transfusion consent process reminder
  • November Optimization (a.k.a. Thrive) classes
  • And more!

The previous issues can still be accessed, via the archive in the Connect Care Manual. 

If you have any feedback on this issue or have a suggestion for content you'd like included in a future issue, please send us an email. 

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2026-10-23

On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last 3 weeks. For more info on the blogs, click here. 

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2026-10-21

Calgary and Edmonton Prescribers: Have Feedback on Haiku or Canto?

Epic representatives will be visiting sites in Calgary and Edmonton on October 27 and 28, 2026, to gather feedback on the Haiku and Canto mobile apps from physicians and nurse practitioners who use them in their clinical workflows.

Interested in providing feedback that can help shape the future of these tools? If you're a Connect Care prescriber working at one of the below sites within the listed time windows, please consider signing up to have an Epic representative shadow you for 1 hour so they can see firsthand how these apps are performing in real clinical workflows. Drop-in rooms will also be open for prescribers to stop by at their convenience to chat about any challenges or ideas regarding the apps. 

  • Calgary
    • Foothills Medical Centre 
      • Shadowing sessions: October 27, 08:15–11:00, 13:00–15:00
      • Drop-in room: Physician Lounge, October 27, 08:15–12:00, 13:00–15:00
    • Arthur J.E. Child Comprehensive Cancer Centre
      • Shadowing sessions: October 28, 08:15–11:00, 13:00–15:00
      • Drop-in room: YC101201, October 28, 08:15–12:00, 13:00–15:00
  • Edmonton
    • University of Alberta Hospital
      • Shadowing sessions: October 27 & 28, 08:15–11:00, 13:00–15:00
      • Drop-in room: IJ2.02, October 27 & 28, 08:15–12:00, 13:00–15:00

Sign up for the shadowing sessions is via a QR code on the below linked poster, and is open until the day of the visit. If you're unavailable on these days but still want to share feedback on the apps, please feel free to submit your thoughts using the QR code at the bottom of the poster.

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2026-10-20

Calgary Zone: New Wisdom Dentistry Functionality in Connect Care

Beginning October 20, 2026, prescribers who log in to the Calgary Zone Dentistry virtual department will see new "Wisdom" dental tools and activities in Connect Care. However, please do not use these features at this time. These features are being added to Connect Care in preparation for the Wisdom dental application launch with Public Health and Corrections dental clinics on November 23, 2026, and should not be used until launch and required training is complete. 

Prescribers included in the Wisdom launch on November 23 will receive more information and training prior to launch; no action is currently required. If you prefer to make the Wisdom tools less visible before launch, you can personalize your workspace - see the memo for details.

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2026-10-14

UPDATED: Provincial Expansion of AI Tools in Connect Care – Inpatient Insights and Draft Hospital Course

Health Shared Services has been working actively with clinical teams to evaluate the efficacy, safety and impacts of using AI tools in Connect Care. In pilot testing earlier this year, two chart summarization tools from Epic’s “Nebula AI” platform received positive feedback from prescribers, earning praise for improving clinical efficiency. On this basis, these tools will soon be made available to Connect Care prescribers across the province:

  • Inpatient Insights – creates summaries of events during an inpatient stay, useful for clinical handover and case review
  • Draft Hospital Course – creates a summary “hospital course” for use in discharge summaries

The tools will be rolled out in three phases, spreading out the number of new users over time so that sufficient support for onboarding and safe clinical use can be provided for each cohort. Prescribers have been assigned to implementation cohorts based on their Medical Affairs department specialty designation as identified by the CPSA:

  • Cohort One – beginning October 19, 2026
    • Included specialties: Critical Care Medicine, Family Medicine, General Internal Medicine
  • Cohort Two – beginning January 2027
    • Included specialties: Addictions & Mental Health, Medicine subspecialties, Oncology, Pediatrics, Residents and Fellows
  • Cohort Three – beginning February 2027
    • Included specialties: Anesthesiology, Rural, Surgery & Transplant, Women's Health (Obs/Gyne), Pathology, Nurse Practitioners

When access is available, prescribers will receive an email with instructions for training and onboarding.

We look forward to sharing these new AI tools with prescribers, while providing sufficient training and support to ensure safe and effective use in clinical practice.

More information: 

(Post updated October 19 to include specialties.)

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Updates to FAST Outgoing Referrals Process

The Connect Care Electronic Referral Solution project has been working toward integration between Connect Care and the Facilitated Access to Specialized Treatment (FAST) program’s electronic record, allowing for the two systems to communicate with each other. As part of this work, as of October 16, 2026, a few enhancements will be made to the process for outgoing referrals to the FAST program, as listed below. 

  • Prescribers will continue to place the referral order in Connect Care the same way; however, any additional information that needs to be sent with the referral must be indicated in the relevant text box (click the camera icon for a screenshot) to ensure the referral is flagged for clerical review.
  • Referral letters will be automatically electronically delivered upon signing the outgoing referral order. Currently, the order is first sent to a workqueue for clerical staff to review and complete.
  • Referring providers will now receive status updates on their FAST referral in their In Basket ("Referral Notif Ltr" folder) or by fax, according to their routing preferences.
  • For referrals that either are Denied or are Closed with a Status Reason of “Specialist has provided advice/next steps”, prescribers will be able to view the Referral Status and Status Reason from the referral record by navigating to the "Referrals" tab in Chart Review. 

 

For details, see the tip sheet (note, the tip sheet will be updated the day of the change).

2026-10-02

Reminder: iECG Upgrade and Downtime for Edmonton Zone Cardiologists - October 6, 2026

The Intellispace ECG (iECG) application is a third-party system used by Connect Care cardiologists in the Edmonton Zone for ECG review, interpretation workflow, and ECG reconciliation. On Tuesday, October 6, 2026, the iECG application will be upgraded, with enhancements to both the interface and functionality. 

To ensure a smooth transition, refresher education is recommended for all current iECG users prior to the upgrade. An Independent Learning Module for prescribers is now available on MyLearningLink - search for "CMIO Cardiology PHILIPS Intellispace ECG (iECG) Prescribers - Edmonton Zone". The estimated completion time for this module is 15 minutes. 

Please note that there will be a downtime for the iECG application during the upgrade process, on October 6 from 05:00 to 09:30. During this downtime:

  • Connect Care will be available, but any ECG orders entered in Connect Care will not transfer to iECG.
  • Netcare can be used to view historical ECGs.
  • Follow the Cardiology Downtime Resources as needed. 

During the upgrade/downtime, prescribers can submit support tickets or contact the IT Service Desk and Solution Centre for assistance, including after-hours support: 1-877-311-4300 (press 1 for Connect Care).

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On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last 2 weeks. For more info on the blogs, click here. Please note the next digest will be published October 23.

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2026-10-01

All User Bulletin - Medication Hold Period Reduced

All-user-bulletins highlight stumbling blocks that all prescribers need to be aware of when using the Connect Care clinical information system.

Medication Hold Period Temporarily Reduced to 7 Days

Medication holds can typically be scheduled up to 30 days in advance. To prepare for the upcoming time zone change, from October 1, 2026 to November 1, 2026 the maximum medication hold period will be temporarily reduced to 7 days. Following the time zone change on November 1, it will return to the 30-day hold maximum.

If you require assistance regarding this change, please contact the IT Service Desk and Provincial Solution Centre (1-877-311-4300).

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2026-09-29

Between the Charts: CMIO Newsletter for Prescribers - Issue 31 Now Available

Our monthly newsletter for prescribers, Between the Charts, summarizes key news items, Epic system updates, efficiency tips, and extras that will help prescribers optimize their Connect Care user experience, all in two pages. The next issue is now out, available at the below link! This issue includes information on:

  • New Coronary Cath Diagram Tool now available
  • Enhancements to discharge planning tools
  • Delay for prescriber launch of Connect Care Updates app
  • Reminder: New Tracked Prescription Program (TPP) Alberta pad prescribing exemptions
  • Coming soon:
    • Postpartum Hemorrhage Order Set changes (October 1)
    • iECG upgrade for Edmonton Zone Cardiologists (October 6) - action recommended
    • Connect Care scheduled downtime (October 8)
    • Updates to Facilitated Access to Specialized Treatment (FAST) outgoing referrals (October 16)
    • Give Life Alberta iReferral launch (date TBD)
  • Documenting adverse reactions
  • Medical Readiness for Discharge (MRD) vs. Alternate Level of Care (ALC)
  • "Discharge by 11 a.m." initiative and conditional discharge
  • October Optimization (a.k.a. Thrive) classes
  • And more!

The previous issues can still be accessed, via the archive in the Connect Care Manual. 

If you have any feedback on this issue or have a suggestion for content you'd like included in a future issue, please send us an email. 

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2026-09-24

New Coronary Cath Diagram Tool Now Available

Due to the recent issues affecting CARAT PDF reports, the Epic Coronary Cath Diagram Tool was introduced as an alternative workflow for documenting and sharing coronary angiogram diagrams. As of September 24, 2026, the CARAT application has been fully restored and is once again available for use. 

The Epic Coronary Cath Diagram Tool will remain available, and cardiologists may continue to use it if they prefer. The tool can be accessed in Study Review under the "Coronary Cath" tab. A Quick Start Guide is available to support users who wish to use the Epic Coronary Cath Diagram Tool.
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2026-09-18

Delay for Launch of Connect Care Updates App

We previously communicated that the current Connect Care Updates (CC Updates) newsletter would soon be changing from a newsletter format to an online application that would allow users to directly sign up and receive only the updates relevant to them. Please note that the rollout date for the new tool will be delayed for prescribers until later this autumn, due to some additional work needed to address issues discovered in the testing phase. The app will go live next week as scheduled for clinical operations users. 

Please also note that prescribers already on the CC Updates distribution list will continue to receive automatically generated emails from “Connect Care Updates” for a few weeks that summarize all updates entered into the new tool for the clinical operations users. Prescribers can disregard these emails until the new launch date. 

We will communicate details on when the tool will be available to prescribers for sign up, via this blog and our Between the Charts newsletter.

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On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last 2 weeks. For more info on the blogs, click here. 

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2026-09-14

New and Revised Transfusion Medicine Resources Now Available

New and revised Transfusion Medicine resources are now available on www.ahs.ca/labtransfusion. These resources provide information to support safe and appropriate transfusion practice in alignment with the AHS Transfusion of Blood Components and Blood Products Policy.

A list of the new/revised resources can be found in the Lab Bulletin linked below. Please review the most current version of the applicable Blood Component or Product Information/Monograph before transfusion and review the new resources for changes that impact your zones.

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2026-09-04

On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last 2 weeks. For more info on the blogs, click here. 

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2026-08-28

Between the Charts: CMIO Newsletter for Prescribers - Issue 30 Now Available

Our monthly newsletter for prescribers, Between the Charts, summarizes key news items, Epic system updates, efficiency tips, and extras that will help prescribers optimize their Connect Care user experience, all in two pages. The next issue is now out, available at the below link! This issue includes information on:

  • Coming soon:
    • New Tracked Prescription Program (TPP) Alberta paper prescription pad exemptions (September 2)
    • Format enhancements for Connect Care prescriptions (September 1)
    • Delisting of guaiac based fecal occult blood testing (gFOBT) in Alberta (September 8)
    • Upcoming Connect Care–wide scheduled downtime (September 10)
    • Connect Care Updates newsletter switching to online tool (September 21)
  • Reminder: Change from Second Sign to Cosign for Surgical and GI MOAs
  • Day surgery patients and correct patient class
  • Patient self-referral for preventative health testing
  • Mycoplasma/Ureaplasma nucleic acid testing
  • Prescription order entry - electronic vs. scanning
  • Using Dragon Medical One to move through smart fields in notes
  • September Optimization (a.k.a. Thrive) classes
  • Epic's Pediatric Quick Wins SmartUser class
  • And more!

The previous issues can still be accessed, via the archive in the Connect Care Manual. 

If you have any feedback on this issue or have a suggestion for content you'd like included in a future issue, please send us an email. 

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2026-08-21

On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last 2 weeks. For more info on the blogs, click here. 

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2026-08-18

Coming Soon: New TPP Alberta Pad Prescribing Exemptions

As of September 2, 2026, there will be new Tracked Prescription Program (TPP) Alberta prescription pad exemptions when prescribing TPP-monitored Type 1 medications at applicable facility and clinic types.

  • Inpatient discharges from all acute care facilities using Connect Care:
    • Prescribers working on-site are exempt from using physical TPP pads to prescribe TPP-monitored Type 1 medications and can use Connect Care to securely eFax prescriptions directly to community pharmacies.
    • Exemptions only apply to inpatient discharges using Connect Care.
    • Exemptions only apply when prescribers are discharging patients from acute care facilities using Connect Care.
    • Exemptions do not include emergency departments, ambulatory clinics, urgent care sites, or day surgery units using Connect Care.
  • Recovery Alberta’s Opioid Dependency Program (ODP) clinics:
    • Prescribers working virtually or on-site at Recovery Alberta’s ODP clinics are exempt from using physical TPP pads to prescribe methadone and slow-release oral morphine only and can use Connect Care to securely eFax prescriptions directly to pharmacies.
    • Exemptions only apply when prescribers are providing care to patients at Recovery Alberta’s ODP sites, either virtually or on-site, while using Connect Care.
    • Exemptions do not apply to prescriptions for other TPP-monitored Type 1 medications or compounded medications.

TPP prescription pad exemptions eliminate duplicate prescription entry and reduce discrepancies between TPP pads and prescriber software systems. By reducing transcription errors and administrative tasks, these exemptions allow healthcare providers to devote more time to patient care and support safer prescribing practices.  

Please note that:

  • All prescribers are required to register with TPP Alberta to prescribe TPP-monitored, Type 1 medications. Register with TPP Alberta here.
  • All prescribers are required to order their own TPP pad and have it available to use in the event that Connect Care is not available. Order your TPP pad here.
Any questions can be sent to the TPP Alberta team at TPP.Info@cpsa.ab.ca.

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2026-08-17

Coming Soon: Surgical and GI MOA Role and Workflow Changes

Effective August 25, 2026, there will be Connect Care role/workflow changes for GI and/or Surgical Medical Office Assistants (MOAs): 

  1. Change from Second Sign to Cosign: GI and Surgical MOAs will use the “Per protocol: cosign required” ordering mode for procedural ordering when using a personalized order set, instead of Second Sign.
  2. Case Cancellation: Surgical MOAs will be able to cancel unscheduled surgical case requests at the direction of their surgeon or ACATs/PCATs Surgery Care Alberta Lead.
For more details on how the Second Sign to Cosign change impacts prescriber workflows, see the following resources:

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2026-08-07

On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last 2 weeks. For more info on the blogs, click here. 

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2026-08-06

Patient Choice and Self-Referral for Preventative Health Testing

Starting July 31, 2026, Albertans can start booking preventative health tests at participating private diagnostic clinics without a doctor referral. Albertans pay for this test up front. With this, prescribers may see a new ordering/authorizing provider when viewing imaging results. 

Imaging tests (such as ultrasound, X-ray, CT, and MRI) that do not have a prescriber referral or order will be reported/displayed with a “Self-Referral, Imaging” ordering/authorizing provider. Self-referred mammography screening performed by the Alberta Screen Test Program will also be displayed with “Self-Referral, Imaging” as the ordering/authorizing provider. Sample screenshots from Connect Care Hyperspace, My Chart, and the Image Link (Xero Viewer) are available here. The PDF report for the exam will also display the ‘Self-Referral, Imaging’ ordering/authorizing provider.

The performing imaging service provider is responsible for any necessary follow-up care for this preventative health testing and must ensure handover is done in accordance with standards of practice.

Additional Information

For more information, visit: Alberta.ca - Preventative Health Testing (prescriber-specific information is available under “Resources”). Any questions about reimbursement or the patient choice and self-referral initiative should be directed to PPHS.PHTreimb@gov.ab.ca.
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2026-07-30

Between the Charts: CMIO Newsletter for Prescribers - Issue 29 Now Available

Our monthly newsletter for prescribers, Between the Charts, summarizes key news items, Epic system updates, efficiency tips and extras that will help prescribers optimize their Connect Care user experience, all in two pages. The next issue is now out, available at the below link! This issue includes information on:

  • Changes to the Associate Chief Medical Officer (ACMIO) program
  • Indigenous Health Documentation Sprint
  • Telehealth software update - RealPresence Desktop app replaced with Pexip web app
  • AVS BYOD printing routing change in select EDs
  • Dexcom G7 CGM data integration with Connect Care
  • New Transfusion Appointment Request order available for PRN blood transfusions
  • Initiative to clean up SmartLink Library
  • Upcoming transparent lockdown impacting new personalizations (August 10-13)
  • Coming soon: GI and/or Surgical MOA role/workflow changes - second sign, case cancellation (August 25)
  • August Optimization (a.k.a. Thrive) classes
  • And more!

The previous issues can still be accessed, via the archive in the Connect Care Manual. 

If you have any feedback on this issue or have a suggestion for content you'd like included in a future issue, please send us an email. 

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Indigenous Health Documentation Sprint - Highlights of 2-Month Evaluation

In a coordinated effort between Indigenous Health subject matter experts and the Digital Health team, a Documentation Sprint for the Indigenous Health space took place between September 2025 and April 2026. As part of this initiative, several key changes were implemented: 

  • The Indigenous Health flowsheet was updated to better represent the work being done by Indigenous Health staff.
  • New SmartText was developed that pulls data from the Indigenous Health flowsheet.
  • A new Indigenous Health Navigator was developed to streamline workflow and improve usability.
  • Use of Indigenous Health Provider Teams was implemented.

A 2-month post-implementation evaluation looked at several measures related to these changes and highlighted early indicators of the positive impact these changes have already made:

  • Comprehensive documentation and increased tool usage - Usage of the Indigenous Health flowsheet more than doubled, and there was clear uptake of the new SmartText tool.
  • Reduced documentation time - The average active time spent documenting in the flowsheet decreased by approximately 30%.
  • Reduced cancelled consults - There was a 26% decrease in the number of cancelled consults.
  • Improved timeliness in documentation - There was a significant reduction in documentation latency, i.e., the time between the patient encounter and documentation.
  • Improved efficiency in consult completion - There was nearly a 70% reduction in time between consult and completion of encounter.

All together, these early indicators demonstrate that giving providers access to culturally inclusive documentation tools makes it easier to document care, reduces the time they spend doing so, lets them finish consults faster, and targets the right care to the right patient. Next steps in this initiative will include continued monitoring, gathering user feedback, and further refinement of the tools and workflow.

Congratulations to all who were involved in this excellent work!

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2026-07-24

On Other Channels...

 Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last 2 weeks. For more info on the blogs, click here. 

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2026-07-15

Seeking PHA-Aligned Associate Chief Medical Information Officers

The Associate Chief Medical Information Officer (ACMIO) program within the Chief Medical Information Office (CMIO) team at Health Shared Services (HSS) was originally structured to fit the zone-based model from when Alberta Health Services (AHS) was the Alberta provincial health authority, with each of the five ACMIO positions tied to a specific zone-oriented appointment. With the refocusing of Alberta's health system, including the creation of the new Provincial Health Agencies (PHAs) and transition away from zonal decision-making, the ACMIO program is being restructured to better align.

  • The previous five zonal ACMIO positions, which currently represent only acute care due to the change in scope of AHS, are being revised to two ACMIO positions, both reporting to the Acute Care Alberta PHA: 
    • ACMIO, Acute Care - Medical Specialties
    • ACMIO, Acute Care - Procedural Specialties
  • Three new ACMIO positions are being introduced, each to represent a particular PHA: 
    • ACMIO, Assisted Living Alberta
    • ACMIO, Primary Care Alberta
    • ACMIO, Recovery Alberta
Each ACMIO will report jointly to the Chief Medical Information Officer at HSS and the Chief Medical Officer of the relevant PHA, and will work in partnership with clinical, operational, and IT leaders to advance the integration of clinical informatics across the continuum of care. As trusted advisors and catalysts for change, the ACMIOs will champion the strategic adoption and optimization of Digital Health initiatives, fostering a culture of collaboration and innovation to support high-quality, patient-centered, and evidence-informed care. The ACMIOs also play critical roles in aligning clinical informatics initiatives with the broader organizational goals and the needs of their respective PHA.

We are incredibly grateful for the leadership, expertise, and contributions our current ACMIOs have made. However, given the significant changes in portfolio scope and responsibilities, we are unable to directly transition the five existing ACMIOs into these new roles. Competition for these positions is now open. The postings will remain open until suitable candidates are found. 
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2026-07-10

On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last 2 weeks. For more info on the blogs, click here. 

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2026-06-30

Dexcom G7 CGM Data Integration with Connect Care

Effective June 30, 2026, Dexcom G7 continuous glucose monitoring (CGM) Ambulatory Glucose Profile (AGP) data can be integrated into Connect Care. Dexcom G7 CGM systems provide real-time glucose readings, trends, and alerts for patients managing diabetes, and regularly reviewing these insights are critical for informed clinical decision-making and proactive care. This milestone marks a significant step forward in leveraging digital health tools to enhance provider efficiency and improve patient outcomes.

How to Initiate Data Sharing

Patients will need both an active MyChart account and a Dexcom account to facilitate data integration. Diabetes care team members will ask for verbal consent from the patient to share their Dexcom CGM data to Connect Care. Once verbal consent is obtained, prescribers or diabetes care team members will place a "MyChart Dexcom" order in Connect Care to request sharing of Dexcom CGM data from patients. This order will trigger a secure message to the patient via MyChart, prompting the patient to acknowledge and confirm consent to share their Dexcom CGM data with their care team.

What You Will See 

Once the patient provides consent through their Dexcom account, standardized Ambulatory Glucose Profile (AGP) metrics will be recorded directly in a dedicated flowsheet in their chart, including: CGM Report Range (date), CGM Use (%), GMI (%), Average Glucose (mmol/L), Coefficient of Variation (%), Time in Range (%), Time Very High (%), Time High (%), Time Low (%), and Time Very Low (%). This data can be accessed in the Diabetes Synopsis activity or within the Diabetes Management Navigator under "CGM Trend", or directly within the "Remote Monitoring Data Collection" flowsheet. 

This streamlined access to AGP data supports more personalized and timely diabetes management without the need to access third-party websites to review data, or manual data transcription into Connect Care. 

More Information 

For step-by-step instructions, workflows, and best practices, please refer to the updated Endocrine and Diabetes Management Quick Start Guide (pages 33–37). For further assistance or additional training, please contact the CMIO Prescriber Experience Team at help.cmio@hssab.ca.

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