2025-10-06

Calculators Moving to Web-based Versions

As previously posted, most physicians, staff, and volunteers at AHS and affiliate organizations are or have already switched to using Microsoft 365 (M365) web apps, and these web apps function differently in some ways than the desktop versions. Up to now, many clinical calculators commonly used in Connect Care workflows run Excel macros that are based on desktop Excel files. Unfortunately, these calculators do not work when opened in the web app version of Excel. 

Starting October 14, 2025, the calculators listed below - used for weight-based medication dosing, fluid calculations, and titration protocols for pediatric patients (under 18 years old) - will transition to web-accessible versions, to ensure compatibility across devices. Users will no longer need to download or store local copies, and should delete any locally saved copies of the old versions. Prescribers can access the web-based calculators via the sidebar (details below).

Calculators Moving to Web-based Versions
  • Provincial: D10% Pediatric DKA Calculator; D12.5% Pediatric DKA Calculator; LHMF Calculator; NEONATAL potassium chloride calculator 
  • Calgary: 
    • NICU: Emergency Medications and Controlled Intubation Calculator; Multiple Dextrose Infusions, Set TFI and Glucose Infusion Rate Calculator 
    • Pediatric: Emergency Medication Calculator - ED; Emergency Medication Calculator - General ED / UCC; Extended Interval Aminoglycoside Dosing Calculator; Glucose Infusion Rate Calculator; Potassium Administration Calculator 
    • PICU: Code Sheet; Tube Feed Catch Up Calculator 
  • Covenant: Emergency Drug Calculator 
  • Edmonton: 
    • NICU: David Schiff Emergency Drug Calculator; Fluid Management Calculator; Total Fluid Intake and Glucose Infusion Rate Calculator; Y-site Glucose Calculator 
    • NICU PCE/SCH NICU: Emergency Drug Calculator 
    • NICU/PICU: Intranasal Emergency Drug Calculator 
    • Stollery: Dialysate & Replacement Labels; ECMO Flow Calculator; PICU Emergency Drug Calculator; PICU Transport Meds Calc Sheet 

How to Access
  • Prescribers can access the new web-based versions of the above calculators by navigating to the Sidebar Summary, clicking on "Scores" (top of sidebar, middle of right column), and selecting the applicable calculator (click the camera icon below for a screenshot). Note the above listed calculators are all pediatric and will only show for patients under the age of 18.
  • The calculator will open in a private browser window, where details can be entered to complete the calculation (example screenshot below). 
  • If required, print by pressing Ctrl + P after the calculation is complete. 
  • Note: Nurses/Respiratory Therapists/Unit Clerks can access the calculators via their Universal or ED Learning Home Dashboard (under “Patient Care Resources”).

Having Trouble with an Excel Calculator?

If you use an Excel-based calculator that no longer works after the switch to M365 and/or does not have a web-based version available, we need your help to ensure continued access. This may be an issue particularly with shared "thin client" workstations that only run Connect Care and not other desktop applications.

If your calculator is missing or not functioning, submit a request using this Insite form. Include the following in your request: 
  • An unlocked version of the Excel calculator file
  • Where it was previously accessed
  • A brief description of its clinical use case
Once your request is submitted, your calculator will be converted into a supported web-based version, reviewed for accuracy and clinical relevance, and linked from Connect Care.
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You’re Invited to a Conversation about Connect Care (October 9)

Please join us for a virtual town hall for Connect Care physicians and other prescribers on Thursday, October 9, 2025, 17:00 to 18:15 (via Zoom), where we will discuss:

  • Results of the 2025 Connect Care user surveys from AHS and Specialty Care Alliance of the AMA
  • Progress made since the last user surveys in 2023
  • Action plan for Connect Care optimization based on 2025 results
  • Your questions, submitted in advance or live during the session

Please register to attend at the below link (questions can be submitted in advance directly in the registration form): 

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2025-10-02

All User Bulletin - Issues with Provincial Enterprise Imaging Searches by ULI

All-user-bulletins highlight stumbling blocks that all prescribers need to be aware of when using the Connect Care clinical information system.

Issues with Manual Searching PEI by ULI

It has been reported that the Provincial Enterprise Imaging (PEI) Enterprise search by ULI is not retrieving the full set of exams. This primarily impacts users manually searching for Calgary Zone exams. The vendor is investigating a permanent solution. In the meantime, an interim solution has been developed and is available in the below linked tip sheet. 

To ensure complete results, users must include the prefix ABH_ULI: in their Enterprise search when looking for exams such as the following:

  • The exam was performed prior to 2010; or
  • The exam is part of a cross-province query; or
  • The exam was conducted in a community-based setting.

This post will be updated/removed when the issue is fixed.

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2025-10-01

Updates to COVID-19 Vaccine Order Set [Updated]

To reflect current formulations of the COVID-19 vaccine, the COVID-19 Vaccine Order Set will be updated effective October 2, 2025. Revisions include:

  • Updated COVID-19 vaccine order items to reflect current products available.
  • Order set restrictions so prescribers will only see appropriate orders based on the patient’s age:
    • Adult (18 years and older)
    • Pediatric (Age 12–17 years)
    • Pediatric (Age 6 months–11 years)

For more information: 


[Oct 1: Note this blog post previously stated the order set was being retired, which is no longer the case.]

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2025-09-26

Between the Charts: CMIO Newsletter for Prescribers - Issue 21 Now Available

Our monthly newsletter for prescribers, called "Between the Charts", summarizes key news items, Epic system updates, efficiency tips and extras that will help prescribers optimize their Connect Care user experience, all in two pages. The next issue is now out, available at the below link! This issue includes information on:

  • Lab requisition printing changes coming October 1
  • Invitation to virtual conversation about Connect Care on October 9
  • Preadmission Clinic (PAC) Optimization Project and pre-op Second Sign changes launching October 21
  • Quarterly reports for physicians treating patients with heart failure starting October 1
  • October Optimization (a.k.a. Thrive) classes
  • Updates to inpatient Problem Oriented Charting navigator
  • Updates to previous "Inpatient Consult to Physical Medicine and Rehabilitation" order
  • Changes to inpatient note routing due to Fall Upgrade
  • How to retrieve auto-removed In Basket messages
  • LOA for procedure workflow
  • Save time by setting up an In Basket QuickAction
  • Best Practice Advisories (BPAs) now called Our Practice Advisories (OPAs)
  • Using AI safely at AHS
  • And more!

The previous issues can still be accessed, via the archive in the Connect Care Manual. 

If you have any feedback on this issue or have a suggestion for content you'd like included in a future issue, please send us an email. 

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Operative Reports Routing from Connect Care to Note Author

As previously posted, the recent Connect Care Fall Upgrade included improvements to note routing. With these improvements, inpatient notes are now routed differently:
  • Most notes no longer deliver automatically to the authoring provider’s EMR; instead, authors now have the option to choose when and where notes they author are delivered. 
  • Operative reports continue to be automatically delivered to their author, to assist offices in arranging post-op follow-up. However, the location to which those notes are delivered may have changed, because distribution of these reports is now based on delivery preferences recorded in Epic.
    • For example, providers may now receive operative reports that they author in their Connect Care In Basket, or other locations, instead of in their EMR. They might also be receiving such reports for the first time.
Auto-delivery of operative notes to a provider's In Basket can be turned off if preferred (see this Tippy blog post for steps). If your notes are not routing as expected, you may need to update your Connect Care routing preferences by using one of these methods:
  • Complete the Provider Set-Up Request Form
  • Contact the AHS Solution Centre at 1-877-311-4300
    • Select option 1 for Clinical Applications, then select option 1 for Connect Care.
    • Please have your location, contact information and Prac ID available when you call.
For more information on these changes, see:
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On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last week. For more info on the blogs, click here. 

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2025-09-25

Inpatient Problem Oriented Charting (POC) and Interactive Progress Notes

The POC navigator has been updated with new functionality, including:

  • Ability to manage the full patient history (medical, surgical, family, etc.) without needing to access the standard Problem List activity. 
  • Hyperlinks that facilitate quick generation of alternative formats for POC progress notes, including a blank note where personal SmartPhrases are easy to use.
  • Interactive editing function that allows updates to assessments and plans directly within POC progress notes, saving users from having to alternate between their progress note and the POC navigator when editing Problem List items or the associated assessments and plans. 
    • Note: This interactive editing function will later be applied to summative notes (e.g., discharge summaries) in a future update. 

The Connect Care Manual has been updated with new tip sheets and demonstration videos covering this enhanced functionality. If additional information required, feel free to reach out to the CMIO Prescriber Experience team at help.cmio@ahs.ca.

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2025-09-24

Cessation of Automatic Printing of Connect Care Lab Requisitions (October 1)

To support more efficient workflows, reduce paper consumption, and promote digital integration, effective October 1, 2025, automatic printing of Connect Care laboratory requisitions for patient blood and urine specimen orders will be disabled. All other specimen requisitions will continue to automatically print.

Currently, lab requisitions for ambulatory clinic and post-discharge orders are automatically printed from Connect Care. However, these paper copies are often unnecessary in most situations, as lab orders are already visible to Alberta Precision Laboratories (APL) staff directly within Connect Care, and are visible to patients in the After Visit Summary (AVS) as well as the Connect Care patient portal (MyChart). Going forward, a printed copy of these lab requisitions will no longer be required in most clinical scenarios, and manual printing should only be used when required for patient care or specific collection scenarios. 

Critical Prescriber Steps
  • Please ensure that orders are signed so they are visible.
  • Please ensure expected dates and instructions are included in order, if appropriate.

When Printing Is Still Required

There may be circumstances where a printed copy is necessary, such as when tests are ordered for third-party collection (e.g., out-of-province or private lab), or at a Continuing Care or Corrections site that uses external orders. In these cases, the workflow for how to print (or reprint) a requisition from the "Chart Review" activity is detailed in the below resource: 
Also, if a paper requisition was previously required for an external send out to a specialty referral laboratory (e.g., Canadian Blood Services' requisition for perinatal testing), this paper requisition will still be required.

How to Support Your Patients

If a patient indicates they plan to have their collection done at a private lab or outside of Alberta, print the requisition from Chart Review (ensuring "3rd Party Collect" is selected). Otherwise:
  • Print the AVS: Provide the patient with a copy of the AVS and point out that it includes their lab orders, instructions, and other relevant details needed to book their lab appointment.   
  • Encourage MyChart use: Point out that there is a MyChart section called “Upcoming Tests and Procedures”, where patients can see all lab tests ordered by their provider (click the camera icon to see an example screenshot). Patients can also access the AVS via their MyChart. 

If patients have not yet activated their MyChart account (as seen via the MyChart status icon in the patient chart Storyboard), encourage them to do so. For details on how to check a patient's MyChart account status and send a patient access instructions, see the tip sheet:

More Information

For any prescriber workflow-related issues, contact Help Desk at 1-877-31-4300 and submit a ticket. For more information, see the tip sheet/FAQ and bulletin.

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2025-09-19

Phased Replacement of IMPAX Viewer - Calgary Zone Next

As previously posted, Provincial Enterprise Imaging (PEI) is replacing the IMPAX system as the new Picture Archive and Communication System (PACS). The final phase of implementation will be in Calgary Zone, on Tuesday, September 23, 2025. With PEI implementation, OrthoView will also replace MediCAD as the orthopedic templating software. 

  • PEI Implementation
    • After PEI implementation, many medical staff will view diagnostic images and reports via the XERO Viewer in Connect Care.
    • Training is required to access PEI; training is available through MyLearningLink (MLL). Calgary Zone physicians and staff who require PEI access should be able to see the PEI course in their MLL.
    • If your role requires emergent access to images and you do not have the course in your MLL, please contact ProvincialEnterpriseImaging@ahs.ca. 
  • OrthoView Implementation

    • OrthoView is an advanced orthopedic planning tool integrated within PEI.
    • To learn more about OrthoView, see the poster for links to resources, including a recorded 1-hour OrthoView training session. 
    • Live training for OrthoView is available September 10, 16, and 22. To register, please email ProvincialEnterpriseImaging@ahs.ca.

For more information, see the posters. 

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On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last week. For more info on the blogs, click here. 

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2025-09-12

On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last two weeks. For more info on the blogs, click here. 

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2025-09-11

Changes to Discharge Planning Tools

As part of the Fall 2025 Upgrade, a number of enhancements are made to Connect Care's discharge planning tools. These simplify user experiences, speed data updates, and ensure consistency across workflows. 

While the greatest change relates to how nursing and Allied Health track readiness for discharge, prescribers should note updates to the discharge-planning sidebar, multidisciplinary readiness “traffic lights”, and standardization of discharge disposition options.

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2025-09-09

Connect Care Scheduled Downtime and Fall Upgrade - Thursday September 11, 2025, 00:30-04:30

What you need to know

The Connect Care clinical information system needs periodic maintenance. The next scheduled update will occur during downtime on Thursday, September 11, 2025, between 00:30 and 04:30. On this occasion, all Connect Care production systems are affected, including Hyperdrive, Transfusion (WellSky), Content (Quanum), Dictation (Dragon Medical One), MUSE and ECG Web, MyAHS Connect, and the Link Provider Portal.  

  • PRD SRO (the read-only copy of the production environment) will be available during this outage; PRD SRO is accessible from any computer used for documenting in Connect Care regularly. Netcare also remains available. 
  • Note there are also limitations on managing personalization settings before (and during) this period due to the transparent lockdown, previously posted about here. 
  • Users can preview the upgraded applications in the PLY/PLY2 environment and practice using the exercise booklets starting September 2.

This downtime window is specifically for the Fall 2025 Upgrade, with changes to most Connect Care applications. These changes are primarily enhancements and will affect all prescribers using Connect Care. Also, as part of this upgrade, MyAHS Connect will be renamed to MyChart. General summaries of the change impacts for Ambulatory and Inpatient Orders are available in comprehensive slide decks linked below, with additional slide decks detailing track-specific changes. These slide decks include links to tip sheets hosted by Epic; users will need to have an Epic account to view them. In addition, a tip sheet details changes specific to Mobility (Haiku/Canto). All these resources are also linked to from the Manual. 

What you need to do

BEFORE DOWNTIME

    • Complete orders and documentation in the chart before downtime begins.
    • Stop using PRD for orders 15 minutes prior to downtime, as they may not be processed.

DURING DOWNTIME

    • Check with Unit Clerk/Charge Nurse to confirm processes for ordering, documentation, and patient movement.
    • Use paper documents provided in clinics and inpatient units, with forms appropriate for orders and/or charting.
    • Postpone, if possible, routine orders or documentation until after downtime. This will limit amount of data entry and reconciliation required post-downtime.
    • Orders: Use paper order sheets for essential orders during downtime.
    • Documentation: Use paper forms for essential documentation for procedures or intervention results and reports.

AFTER DOWNTIME

    • Prescribers are responsible for the following activities for any patient admission, transfer, or discharge:
      • Updating the problem list
      • Completing medication reconciliation
      • Entering admission, discharge, or visit diagnosis
    • Prescribers receiving In Basket messages about missing chart elements should follow the link to the missing chart element and, for non-ED prescribers, enter “.DOWNTIME” (SmartPhrase) to complete the chart element, indicating that content is available elsewhere in the chart. For ED prescribers, use the SmartPhrase ".DTNOTE".

Where you can find more information

For essential information on downtime procedures, see the 1-page tip sheet. For additional information, see the Connect Care Manual:

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Enhancements to Summative Document (Inpatient Notes) Delivery

Starting September 11, 2025, Connect Care is introducing improvements that give authoring providers greater control over how inpatient notes are routed. 

  • Authors will be able to:
    • view all automatic recipients, 
    • add additional providers as needed, 
    • choose delivery methods (eDelivery, Fax, Mail, or In Basket), and 
    • send a broader range of inpatient note types, including sensitive ones.
  • As a result of these improvements, automatic routing of some summative documents to authors will be disabled, as authors will have the option to include themselves as recipients. 
  • The six summative document types (Discharge Summaries, ED Provider Notes, etc.) will continue to be automatically routed to the patient’s primary care provider (PCP) to support continuity of care.

If you need support, contact the Alberta Health Services Solution Centre at 1-877-311-4300.

For more information, see: 

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PAC Optimization Project Launching October 21

The Preadmission Clinic (PAC) Optimization Project will launch on October 21, 2025, bringing important updates to pre-procedure workflows that directly affect prescribers across surgical and non-surgical specialties. These changes are designed to improve scheduling accuracy, reduce late cancellations, and streamline ordering. This project also includes a shift from Second Sign to Cosign for standardized pre-op/pre-procedure order sets entered by medical office assistants (MOAs).

This project affects over 3,500 prescribers across Alberta, including surgeons, anesthesiologists, proceduralists, and others. The CMIO Prescriber Experience and Training Team is committed to supporting you through these changes.

Key Changes for Prescribers

Prescribers will see updates to the following (see the PAC Optimization Project page in the Connect Care Manual for more details). The order set changes will break existing personalization, so prescribers will need to re-personalize their order sets.

  • Case Request Order: New questions and layout changes.
  • PAC Appointment Request: Will be a standalone order.
  • Preprocedure Order Sets: Revised with new and updated orders. 
  • PAC Orders in Preprocedure Sets: All PAC orders will be signed and held.

Support for Re-Personalization

To help prescribers navigate these changes, there will be various levels of support available (see the PAC Optimization Project Manual page for more details):

What You Can Do Now

  • Review your current order sets and prepare for re-personalization.
  • Watch the PAC Optimization Project page in the Connect Care Manual for updates closer to launch.
  • Bookmark Help Desk contact info for launch week.

For questions or personalized support, contact:

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2025-09-08

Fall 2025 Upgrade: 4 New Things in Connect Care for Inpatient Users

As previously posted, the Fall 2025 Upgrade to the Connect Care clinical information system will occur on September 11, with changes to most Connect Care applications. Slide decks with general and track-specific summaries are available in the downtime notice and the Connect Care Manual. 

In addition to those detailed summaries, a short video highlighting four of the key changes for the Inpatient context is now available! It goes through the new orders taskbar, ability to easily graph patient lab results, ability to create customized Results Review views, and increased functionality of the Search bar.

If you have a few minutes, check it out.

2025-09-05

All User Bulletin - Internet Security Certificate Update (Action May Be Needed)

All-user-bulletins highlight stumbling blocks that all prescribers need to be aware of when using the Connect Care clinical information system.

Internet Security Certificate Update - Personal devices may require user action

On September 4 and 5, 2025, AHS IT Identity-Directory Services will renew its Public Key Infrastructure (PKI) certificate servers. This PKI service manages electronic security certificates and unique electronic keys that verify end users, devices, systems and servers throughout AHS and its affiliates. AHS devices and personal devices enrolled in the AHS Bring Your Own Device (BYOD) program should not be impacted, but personal devices not enrolled in BYOD may be impacted and require user action. Prescribers who haven't yet done so may want to consider enrolling their device in BYOD prior to this change.

  • AHS devices and personal devices enrolled in BYOD: No action is required by users if their computer or mobility device is enrolled in BYOD. PKI certificates will be automatically updated.
  • Personal devices not enrolled in BYOD: Both Android and Apple devices may be impacted by this change. Users may see warnings to the effect that a security certificate cannot be verified, and will then need to follow a few simple steps on or after September 5 to restore AHSRestrict wireless connectivity following the PKI update (see memo for more details).

For instructions for affected users on what actions may be required, see the memo.

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2025-09-04

Using Generative AI Safely at AHS

The CMIO's Physician Design Lead for artificial intelligence (AI), Dr. Darren Hudson, has produced an instructional video for clinicians on using generative AI safely at AHS. 

In the video, Dr. Hudson first walks us through the basics of what generative AI is, what some potential issues of using generative AI are, and what form of generative AI is available and approved for use at AHS (i.e., Microsoft Copilot Chat). He then demos a variety of Copilot functions and answers common questions clinicians may have about using AI. 

If you have a few minutes, take a look! IT also has a number of 1-hour Virtual Office Hours sessions on Copilot coming up in September and October, for anyone wanting to ask further questions. Registration information and other IT resources available on Copilot are linked below. 

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2025-08-29

On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last week. For more info on the blogs, click here. 

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2025-08-28

Between the Charts: CMIO Newsletter for Prescribers - Issue 20 Now Available

Our monthly newsletter for prescribers, called "Between the Charts", summarizes key news items, Epic system updates, efficiency tips and extras that will help prescribers optimize their Connect Care user experience, all in two pages. The next issue is now out, available at the below link! This issue includes information on:

  • Fall Upgrade (September 11) - updates, transparent lockdown, and downtime
  • Upcoming Connect Care changes (also September 11):
    • Delivery of summative documents (inpatient notes)
    • Discharge planning tools
  • Upcoming changes from IT (beginning September):
    • Internet security certificate update (action may be needed for personal devices)
    • Switch to Microsoft 365 web apps for shared AHS computers
  • Central Zone Associate Chief Medical Information Officer announcement
  • September Optimization (a.k.a. Thrive) classes
  • Ketorolac Injection/Oral Ibuprofen Drug Stewardship initiative and related Connect Care changes
  • "Collateral Visit Provided" referral request rejection reason
  • Holter monitor orders for rural patients
  • Viewing diagnostic images with Provincial Enterprise Imaging (PEI)/Xero Viewer
  • Printing from Connect Care using a BYOD device
  • And more!

The previous issues can still be accessed, via the archive in the Connect Care Manual. 

If you have any feedback on this issue or have a suggestion for content you'd like included in a future issue, please send us an email. 

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2025-08-27

Upcoming Change for Users of Shared AHS Computers - Microsoft 365 Web Apps

In 2025, approximately 80% of physicians, staff, and volunteers at AHS and affiliate organizations are transitioning to Microsoft 365 (M365) web apps for improved security and cost-efficiency. IT is in the final stages of this transition, and prescribers affected by this will begin transitioning in early September, expecting to be completed by November 2025.

Does This Affect You?

There are three prescriber types in relation to the switch to M365 web apps, each with different use cases and impacts. All prescriber types will continue to access AHS Microsoft files using their AHS credentials.

  • "Independent" prescribers (use personal- or professional-licensed Microsoft apps on a personal device): No change, no action needed
  • "Deskless" prescribers (use AHS shared computer): Will be switching to M365 web apps, see summary of changes below
  • "Desked" prescribers (use assigned/dedicated AHS computer): No change, welcome to learn about and use M365 web apps

For "Deskless" Prescribers Switching to M365 Web Apps
  • Prescribers who use only shared computers will switch to using the web versions of Excel, PowerPoint, and Word for creating and editing files. 
  • Will only be able to view and print documents using the desktop versions of Word, Excel, and PowerPoint.
  • The web apps function differently than the desktop versions, especially for tasks like opening, editing, and downloading files. 
  • Emails will be sent to your AHS or affiliate mailbox 1 week and 1 day prior to the change with detailed information and supporting resources.
  • We recommend investing time in learning to use the M365 web apps. They are fast, integrated with the cloud, and secure.
For more information on the switch to M365 web apps, see:
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2025-08-26

Announcement: Central Zone Associate Chief Medical Information Officer, Dr. Hannes Conradie

We are pleased to announce that Dr. Hannes Conradie has joined the Chief Medical Information Office team as the new Associate Chief Medical Information Officer (aCMIO) for the Central Zone.

Hannes is a family physician with a strong background in hospitalist medicine, palliative care, addictions, and Medical Assistance in Dying. Hannes received his medical education at the University of Pretoria in South Africa in 1992 and came to Canada a couple years later, spending his first Canadian winter in Newfoundland. After serving the communities in Newfoundland, Saskatchewan, and British Columbia for nearly 20 years combined, Hannes has called Red Deer and the Red Deer Regional Hospital home for the past 12 years, having found the work culture and camaraderie among the physicians there rather unique. Since 2015, Hannes has been the Lead Physician for the Red Deer Hospitalist Group, and since 2017 has been a Connect Care Medical Informatics Lead for the Central Zone.

Outside the professional sphere, Hannes enjoys camping in the mountains with his wife and dogs, as well as hiking, golfing, and spending time with close friends.

As he moves into the aCMIO role, Hannes is excited to help lead the next phase in Central Zone’s Connect Care journey, particularly in improving user experience for prescribers and exploring the use of interactive AI functionality within Connect Care.

Please join us in welcoming Hannes to our team! We would also like to extend our sincere appreciation to Dr. Aaron Pink for his service in the role of aCMIO Central Zone for the past year and half. Thankfully, he is not leaving us and we will continue to benefit from his expertise in his ongoing role as a Provincial Medical Informatics Lead (PMIL).

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2025-08-22

On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last 2 weeks. For more info on the blogs, click here. 

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2025-08-21

All User Bulletin - Lab Results Automatically Resent Without Changes

All-user-bulletins highlight stumbling blocks that all physicians need to be aware of when using the Connect Care clinical information system.

Lab Results Automatically Resent Without Changes 

In the process of cleaning up old panels in Connect Care, 460,000 stale lab orders (older than 1 year) were recently deleted. This, however, triggered 909 labs being automatically re-resulted to the orderer. There was no change to these results, and the affected orderers have not been contacted by Lab directly.

If prescribers have any questions about a re-resulted lab, please call the AHS Service Desk at 1-877-311-4300.

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2025-08-08

On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last week. For more info on the blogs, click here. 

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Best Practice Review - Bring Your Own Device (BYOD) Connect Care Printing

AHS IT provides best effort support for BYOD/personal laptops such as Macbooks or Microsoft Surface devices. There are two ways for BYOD users to print documents from Connect Care; however, only one is supported and recommended by AHS IT:

  • Virtual Local Printing (VLP) - This method requires the user to select a printer for each print job. It is the only method supported by AHS IT for printing from Connect Care on BYOD devices.
  • Server-Side Printing - This method requires mapping a particular device to a printer; once mapped, print jobs from that device would automatically route to a pre-mapped printer. Server-side printing from Connect Care on BYOD devices is not supported by AHS IT.

Why isn’t BYOD server-side printing supported?

Server-side printing requires workstations to stay in the same unit and have unique names. As neither of these conditions is guaranteed for BYOD devices, multiple users with the same default BYOD device name could potentially print to the same printer, regardless of their department location. This creates a major risk for privacy breaches.

How to get printing support for your BYOD device

If you need help setting up Virtual Local Printing, see the below tip sheet or call the AHS Service Desk at 1-877-311-4300. Please do not request server-side printing for BYOD devices. 

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2025-08-01

On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last three weeks. For more info on the blogs, click here. 

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2025-07-31

New eLearning Module - Documenting Patient Contacts, Capacity and Decision-Making

A new eLearning module, Epic – Consent & eForms Navigator – Documenting Patient Contacts, Capacity and Decision Making, is now available within MyLearningLink for all users. This module provides an overview of documenting patient contacts, patient capacity, and decision-makers is Connect Care. 

While existing practice requirements and expectations remain the same, the course offers step-by-step support as well as some complex scenario examples. Users can skip ahead to any section, depending on what scenario they are most interested in or require just-in-time support with. While not a required eLearning, completion of this module is strongly recommended to help minimize risk in contexts of capacity and decision-making. 

Users can access the module by logging in to MyLearningLink, navigating to "Required Courses", and looking within the Connect Care Enrichment role. Alternatively, it can be searched for with the eLearning module name.

Please contact ConnectCare.Consent@ahs.ca with any questions.

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2025-07-17

UPDATE - New Discharge Transfer Gateway Clarifies Transfer and Discharge Workflows

We previously posted about release of a new "Discharge Transfer Gateway" for inpatient charts opened by prescribers. The intent is to better guide clinicians through workflows for transferring patients within facilities (hospitals) as well as from one facility to another; with specific provisions for destinations with or without Connect Care information services.

Since release, we've received optimization requests, with the following enhancements now implemented:

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