What you need to know
The Connect Care clinical information system needs periodic maintenance. The next scheduled update will occur Thursday, April 10, 2025 between 00:30 and 04:30. On this occasion, all Connect Care production systems are affected, including Hyperdrive, Mobility (Haiku/Canto), MyAHS Connect, and the Link Provider Portal, as well as Connect Care ancillary systems, including Transfusion (WellSky) and Content (Quanum ECS). Cogito, the Connect Care reporting tool, will also be unavailable prior to and during the downtime, from Wednesday, April 9, 2025 at 23:30 to 05:00 on Thursday April 10, 2025.
- PRD SRO will be available during this downtime. PRD SRO is accessible from any computer regularly used for documenting in Connect Care. Netcare also remains available.
- If you need to view and print patient information during the downtime, please use North BCA Web or South BCA Web; if both North and South BCA Web access is not available, please call the Provincial Solution Center at 1-877-311-4300.
What you need to do
BEFORE DOWNTIME
- Complete orders and documentation in the chart before downtime begins.
- Stop using PRD for orders 15 minutes prior to downtime, as they may not be processed.
DURING DOWNTIME
- Check with Unit Clerk/Charge Nurse to confirm processes for ordering, documentation, and patient movement.
- Use paper documents provided in clinics and inpatient units, with forms appropriate for orders and/or charting.
- Postpone, if possible, routine orders or documentation until after downtime. This will limit amount of data entry and reconciliation required post-downtime.
- Orders: Use paper order sheets for essential orders during downtime.
- Documentation: Use paper forms or eScription for essential documentation for procedures or intervention results and reports.
AFTER DOWNTIME
- Prescribers are responsible for the following activities for any patient admission, transfer, or discharge:
- Updating the problem list
- Completing medication reconciliation
- Entering admission, discharge, or visit diagnosis
- Prescribers receiving In Basket messages about missing chart elements should follow the link to the missing chart element and, for non-ED prescribers, enter “.DOWNTIME” (SmartPhrase) to complete the chart element, indicating that content is available elsewhere in the chart. For ED prescribers, use the SmartPhrase ".DTNOTE".
Where you can find more information
For essential information on downtime procedures, see the 1-page tip sheet. For additional information, see the Connect Care Manual: