2025-04-07

Connect Care Scheduled Downtime - Thursday April 10, 2025, 00:30-04:30

What you need to know

The Connect Care clinical information system needs periodic maintenance. The next scheduled update will occur Thursday, April 10, 2025 between 00:30 and 04:30. On this occasion, all Connect Care production systems are affected, including Hyperdrive, Mobility (Haiku/Canto), MyAHS Connect, and the Link Provider Portal, as well as Connect Care ancillary systems, including Transfusion (WellSky) and Content (Quanum ECS). Cogito, the Connect Care reporting tool, will also be unavailable prior to and during the downtime, from Wednesday, April 9, 2025 at 23:30 to 05:00 on Thursday April 10, 2025.

  • PRD SRO will be available during this downtime. PRD SRO is accessible from any computer regularly used for documenting in Connect Care. Netcare also remains available. 
  • If you need to view and print patient information during the downtime, please use North BCA Web or South BCA Web; if both North and South BCA Web access is not available, please call the Provincial Solution Center at 1-877-311-4300. 

What you need to do

BEFORE DOWNTIME

    • Complete orders and documentation in the chart before downtime begins.
    • Stop using PRD for orders 15 minutes prior to downtime, as they may not be processed.

DURING DOWNTIME

    • Check with Unit Clerk/Charge Nurse to confirm processes for ordering, documentation, and patient movement.
    • Use paper documents provided in clinics and inpatient units, with forms appropriate for orders and/or charting.
    • Postpone, if possible, routine orders or documentation until after downtime. This will limit amount of data entry and reconciliation required post-downtime.
    • Orders: Use paper order sheets for essential orders during downtime.
    • Documentation: Use paper forms or eScription for essential documentation for procedures or intervention results and reports.

AFTER DOWNTIME

    • Prescribers are responsible for the following activities for any patient admission, transfer, or discharge:
      • Updating the problem list
      • Completing medication reconciliation
      • Entering admission, discharge, or visit diagnosis
    • Prescribers receiving In Basket messages about missing chart elements should follow the link to the missing chart element and, for non-ED prescribers, enter “.DOWNTIME” (SmartPhrase) to complete the chart element, indicating that content is available elsewhere in the chart. For ED prescribers, use the SmartPhrase ".DTNOTE".

Where you can find more information

For essential information on downtime procedures, see the 1-page tip sheet. For additional information, see the Connect Care Manual:

2025-04-04

On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last week. For more info on the blogs, click here. Note: A camera icon in a post on any of our channels indicates that there is an accompanying screenshot - just click the icon to view. 

2025-04-03

Update on Results Release in MyAHS Connect - Removal of Delay from Remaining Test Results

Starting April 3, 2025, all test results and their results-related documents will become immediately available, without a 5-day hold, in MyAHS Connect (MAC), the online patient tool for Connect Care. 

  • The remaining test results that will be available without a 5-day hold include: 
    • All ophthalmology tests
    • Endoscopy reports 
    • Pulmonary/respiratory tests and activities
    • Sleep clinic studies 
    • Remaining cardiology reports 
  • The removal of the 5-day hold on test results in MAC does not impact what is viewable in My Personal Records, Alberta Health’s online health information tool.
  • Currently, patients who have access to MAC can see these test results 5 days after their ordering provider receives them. After April 3, the results and related documents will be available to patients at the same time as the ordering provider, in keeping with other results that are available in MAC. 
As with previous releases to make results immediately available, providers may wish to consider giving patients more information about the implications of different results at the time of ordering a test.

Physicians and other providers will continue to have access to these results through their usual channels, including Alberta Netcare.

For additional support:

2025-04-02

Between the Charts: CMIO Newsletter for Prescribers - Issue 16 Now Available

Our monthly newsletter for prescribers, called "Between the Charts", summarizes key news items, Epic system updates, efficiency tips and extras that will help prescribers optimize their Connect Care user experience, all in two pages. The next issue is now out, available at the below link! This issue includes information on:

  • Upcoming Connect Care–wide scheduled downtime on April 10
  • April Optimization (a.k.a. Thrive) classes
  • Connect Care clinic-administered medications now in Netcare
  • New inpatient option to CC multiple test results
  • Removal of delay of results release in MyAHS Connect
  • Automatic cancellation of incomplete DI orders upon discharge
  • How to use an outpatient note authored by a clinical clerk
  • MyAHS Connect's "Day at a Glance" feature for current hospital visit
  • Personalization recommendations via the User Settings Dashboard
  • Order tool updates that may impact prescriber personalization 
  • New Connect Care Manual section with site/zone contacts
  • And more!

The previous issues can still be accessed, via the archive in the Connect Care Manual. 

If you have any feedback on this issue or have a suggestion for content you'd like included in a future issue, please send us an email.