Mixed-context providers (providers who work at AHS using Connect Care and in the community using another legal record of care) are able to receive results at multiple locations and by multiple methods including Connect Care In Basket, Fax, and eDelivery (electronic delivery direct to their EMR InBox). Delivery methods consider who (provider), where (location/address for each provider) and how (delivery method for each location/address). With this information, documents and results can be more consistently delivered to the right location (where the provider sees the patient). We call this approach to document and results routing “address-level delivery.”
The provider’s record in Connect Care lists the locations/addresses they work at and, for each location, the preferred delivery method for that location. Mixed-context providers may have location listed on their record in Connect Care that are locations that use Connect Care; providers may prefer for those locations to have a preferred delivery method of “In Basket”.
How does Connect Care route clinical information?
Where and how clinical information is routed for mixed-context providers depends on what is on the provider’s record in Connect Care and on in-system user workflow (e.g., ordering department in Connect Care, type of information, selections by staff transcribing orders). Where and how the information is delivered is evaluated in this order:
- When a Connect Care user chooses the address and delivery method as part of their workflow, that will be used instead of a system default or preferences.
- If a provider is listed on the patient’s care team in Connect Care as the patient’s primary care provider (PCP), the location at which they see the patient will be used.
- If a location is not known, the provider’s primary/default address will be used.
How do I change my provider information or primary address?
You can request that your delivery preference be changed to your Connect Care In Basket by contacting the AHS IT Service Desk:
- Call 1-877-311-4300, option 1, option 1.
- Let them know you want to change your delivery preference to Connect Care In Basket for all AHS locations and whether you want your primary/default to be changed to your Connect Care In Basket.
- Provide mailing address/phone/fax for that location.
For additional changes, a missing location, or if your clinic wishes to set up eDelivery to an EMR, complete the Provider Set-Up in Health Information Systems form.
For more information about Connect Care address-level delivery, see the FAQ:
