2024-10-31

AHS Digital Scribe Project

An exciting Quality Improvement project is about to launch in three emergency departments within AHS. Starting November 5, an artificial intelligence (AI) digital scribe application is going to be trialed by a small group of emergency physicians at the University of Alberta Hospital, the Royal Alexandra Hospital, and the Red Deer Regional Hospital Centre (RDRHC). 

The project is a collaboration between AHS, the University of Alberta, and the Canadian Medical Association. Created initially by RDRHC emergency physician Dr. Mike Weldon with subsequent development by an in-house AHS team, the app, called AHS Digital Scribe, records and transcribes conversations between doctors and patients, and translates relevant details into medical notes. Once they review the notes, physicians can then copy and paste that information into Connect Care. The patient data are kept private and secure, within AHS. 

The hope is that the AHS Digital Scribe will reduce the administrative burden on physicians, while improving the care experience for both patients and their healthcare providers. With this technology, providers can hopefully focus more on direct patient care than on typing or dictating notes. 

Initially, there will only be a small number of physicians in each designated emergency department using the digital scribe technology, but the intention is to increase the number over the coming months. We want to gather their feedback to better understand how this works in our healthcare environment and the impact it has on the clinician and patient experience. If it is shown to be successful, we will investigate the feasibility and cost of a larger project that could be integrated with Connect Care.  

More information on the AHS Digital Scribe project is available at the Canadian Medical Association site: University of Alberta | CMA. It’s expected the 2-year pilot will be complete by June 2026.

Between the Charts: CMIO Newsletter for Prescribers - Issue 12 Now Available

Our monthly newsletter for prescribers, called "Between the Charts", summarizes key news items, Epic system updates, efficiency tips and extras that will help prescribers optimize their Connect Care user experience, all in two pages. The next issue is now out, available at the below link! This issue includes information on:

  • Prescriber Virtual Drop-In Centre for Launch 9 and Arthur Child prescribers/consultants 
  • Workflow updates for all launches due to Launch 9
  • Daylight Savings Time on November 3
  • MyAHS Connect access changes and referral information
  • Simplified discharge dispositions for IFTs
  • H&P lookback setting extended
  • Op Notes in Prep for Procedure navigator 
  • Advanced Care Planning/Goals of Care Designation updates
  • E0 Case Scheduling workflow updates for all STAT surgical cases
  • SMAT changes in pediatric/neonatal order sets coming soon
  • AHS Digital Scribe Project
  • And more!

The previous issues can still be accessed, via the archive in the Connect Care Manual. 

If you have any feedback on this issue or have a suggestion for content you'd like included in a future issue, please send us an email.

Important Updates for All Connect Care Prescribers (Launches 1-9)

To prepare for Launch 9, there have been a number of system updates and new or changed workflows that affect both new and previously launched Connect Care prescribers. 

A new section in the Connect Care Manual flags the largest updates and changes to be aware of - Launch 9 Updates. It includes the following topics:

  • Changes relating to admitting from/discharging to Continuing Care facilities launching in North and Edmonton Zones
  • Changes to disposition selection in the Discharge order for all IFTs 
  • Changes related to Population and Public Health programs joining Connect Care, including Health Link

Any additional changes needing attention during the launch support period will be flagged on the Launch 9 Updates page of the Manual, as well as the Connect Care Support Blog channel, our regular channel for posting system updates. Check back often, and consider subscribing to the Support Blog to receive new blog posts directly to your email.

2024-10-15

CMIO Prescriber Virtual Drop-In Centre Now Open

The CMIO Connect Care Launch 9 Prescriber Virtual Drop-in Centre is now open! 

The Virtual Drop-in Centre provides Launch 9 prescribers with support virtually, and is good for troubleshooting issues related to: mobility, personal devices, dictation, personalization and workflows; login, role and access problems; and more complex issues. 

The Virtual Drop-in is open Monday to Friday, 08:00 to 16:00, from October 15 to November 1 (closed Saturdays and Sundays). Hours then increase once the Launch 9 sites are live on Connect Care, and the Virtual Drop-in will remain open into December.

More information on the Virtual Drop-in Centre (including how to access and a full schedule of hours during the launch support period) can be found at launchhelp.connect-care.ca.

2024-10-11

On Other Channels...

Thank you for continuing to check the Connect Care update blog for prescribers (ideally, subscribe to multiple channels; see instructions). Recent additions to this blog and its various channels are listed below. Reminder that a camera icon in a blog post on any of our channels indicates that there is an accompanying screenshot - just click the icon to view. 

2024-10-10

MyAHS Connect - Access Update

As of October 4, 2024, Connect Care's patient portal, MyAHS Connect, is now available to all Albertans with an Alberta Health MyHealth Records account.

  • Prescribers and staff no longer need to complete the previous activation steps for patients, and can instead provide patients with access information for MyHealth Records.
  • The previous activation workflow has been updated to reflect the new access requirements.
  • The self sign-up workflow is no longer required for prescribers and staff to get access to their own MyAHS Connect account. Prescribers who would like to access their MyAHS Connect account can do so by logging in to their MyHealth Records account.
  • With this update, MyAHS Connect users (and their proxies) can also now view their Connect Care referrals information within MyAHS Connect.
  • Proxy access workflows have not changed.

We are currently working to update all our existing prescriber resources to reflect this change.

2024-10-09

Seeking Digital Health Provincial Medical Informatics Leads

Alberta Health Services is seeking passionate leaders to fill multiple available positions as Digital Health Provincial Medical Informatics Leads (PMILs). The PMILs will be at the forefront of driving digital transformation in health care across the province. This pivotal role combines clinical expertise with digital health leadership to shape the future of clinical information systems through:

  • maintenance and improvement of knowledge and workflows in clinical information systems, with a goal to improve quality, efficiency, and safety of patient care;
  • engagement with prescribers to gather input and advice on clinical information system improvements, as well as to act as a champion for system adoption; and
  • development of communications and education materials for prescribers, to drive optimal system use and improve user satisfaction. 

In these capacities, each PMIL will be the key Digital Health medical lead on the provincial Clinical Systems Improvement (CSI) Team for a given clinical program. The available PMIL positions are for the following specialties: Emergency & EMS, Critical Care, Neuroscience & Stroke, Medicine, Surgery, Cardiovascular, Women's Health, Children's Health, Cancer, Population and Public Health, Indigenous Health, Mental Health & Addiction, Continuing Care, Primary Care, Lab, and DI.

The PMILs will be seasoned physicians within the province of Alberta who understand the complexities of large-scale transformational change, are committed to continuous quality improvement, and can contribute to the innovation, integration, and consistency of patient-centered clinical care. The successful candidates would report to the assigned Physician Design Leads for their clinical program and the Chief Medical Information Officer, and will work closely with a number of teams within the Chief Medical Information Office, Clinical Operations Informatics Office, and Information Technology.

The posting will remain open until suitable candidates are found. 

For a full description of the position and to apply:

2024-10-04

On Other Channels...

Thank you for continuing to check the Connect Care update blog for prescribers (ideally, subscribe to multiple channels; see instructions). Recent additions to this blog and its various channels are listed below. Reminder that a camera icon in a blog post on any of our channels indicates that there is an accompanying screenshot - just click the icon to view. 

2024-10-02

Order Sets - Order-Related Clinical Decision Supports

While we will highlight new, fixed or improved Connect Care functions in our Support channel if the change has a wide impact on prescribers, often changes are not flagged when the change is intuitive and does not require a new skill to be developed.

One such change could include a new or updated order set. Order sets (or "SmartSets" in outpatient contexts) are organized collections of information, tools and orderables that address a specific health condition or management challenge. They are one of the types of protocolled orders available in Connect Care that combine documentation, decision and inquiry-support for a more efficient and error-free ordering workflow. Clinicians are helped with uncommon health problems when, for example, the most relevant intervention orders are complemented by digests of relevant evidence-informed guidance. 

Our build teams do their best to make order sets as intuitive as possible. So, while it is a good idea to bookmark or subscribe to the Support channel to receive notice of updates in Connect Care, often, in the case of new/updated order sets, the "what you need to know" is simply to use the order set and follow the guidance embedded directly in that order set.