2024-05-29

Between the Charts: CMIO Newsletter for Prescribers - Issue 7 Now Available

Our monthly newsletter for prescribers, called "Between the Charts", summarizes key news items, Epic system updates, efficiency tips and extras that will help prescribers optimize their Connect Care user experience, all in two pages. The next issue is now out, available at the below link! This issue includes information on:

  • Connect Quality initiative (now launched!)
  • Virtual Drop-In for Launch 8 and wildfire response
  • Interim routing solution for mixed-context providers
  • Tap-badge access for consulting prescribers to EDs
  • Inpatient pathology and Continuing Care results routing changes
  • Add-on labs with Transfusion Medicine samples
  • Optimization Training classes in June
  • "My Next Steps" patient resource to help prepare for discharge
  • Workflow updates for all launches
  • And more!

The previous issues can still be accessed, via the archive in the Connect Care Manual. 

If you have any feedback on this issue or have a suggestion for content you'd like included in a future issue, please send us an email.

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2024-05-24

On Other Channels...

Thank you for continuing to check the Connect Care update blog for prescribers (ideally, subscribe to multiple channels; see instructions). Recent additions to this blog and its various channels are listed below. Reminder that a camera icon in a blog post on any of our channels indicates that there is an accompanying screenshot - just click the icon to view. 

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Optimization Training - Classes in May and June

[Note: Future Optimization class schedules will be posted on the Support channel.]

We previously posted that the CMIO Training team is now offering Optimization classes (previously called Thrive classes), where Connect Care prescribers can learn how to take full advantage of the features of the clinical information system, to help maximize their productivity and spend more time with patients. Classes are 60 minutes in length each and focus on completing common workflows more efficiently.

Below are the Optimization classes scheduled for May and June 2024. Edit (May 24): As some sessions have now passed and additional dates have been added, the information below has been updated.

  • In Basket Management
    • New: May 29, at 09:00
    • May 30, at 08:00
    • New: June 4, at 12:30
    • June 6, at 12:30
    • June 7, at 09:00
    • June 12, at 16:00
    • New: June 14, at 08:00
  • Orders Optimization
    • May 28, at 11:00
    • May 31, at 14:00
    • June 3, at 09:00
    • June 6, at 15:00
    • June 11, at 12:30
    • June 12, at 14:00
  • Notes and Documentation SmartTools
    • May 27, at 12:00 
    • June 11, at 12:00
    • June 21, at 12:00
    • June 25, at 12:00
  • Therapy Plans
    • June 11, at 12:30
    • September 17, at 12:00

Prescribers can register for these Optimization classes at the below link. Classes will be added regularly, so please continue to check back. Spots are limited to ensure trainers can address individual questions. Please ensure that you review your confirmation email from "Bookings CMIO Thrive" for the class link, and requirements for the session.

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2024-05-14

Upcoming Webinar: Optimizing Dragon Medical One in Epic Hyperdrive

Are you already a user of Connect Care's in-system dictation solution, Dragon Medical One (DMO), or a Launch 8 prescriber wondering whether DMO could work for you?

A free 45-minute webinar is being hosted by the DMO vendor (Microsoft Nuance) on Tuesday, May 21, 12:00 ET/09:00 PT.

During this webinar, JM Vore, DO, FAAFP, MSHI, Chief Medical Information Officer and Family Physician at Solution Health, and Andrea Janowski, Adoption Specialist at Microsoft Nuance, will cover the following topics:

  • Dragon Medical One no cost resources
  • Increasing accuracy & saving time
  • Adoption, efficiency, and use of commands
  • Demonstration and keyboard shortcuts in Epic Hyperdrive
  • Step by step commands to optimize workflow
  • PowerMic and PowerMic Mobile button configurations

To sign up, click the below link (you must have an Epic UserWeb account to access):

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2024-05-10

On Other Channels...

Thank you for continuing to check the Connect Care update blog for prescribers (ideally, subscribe to multiple channels; see instructions). Recent additions to this blog and its various channels are listed below. Reminder that a camera icon in a blog post on any of our channels indicates that there is an accompanying screenshot - just click the icon to view. 

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2024-05-09

Just-in-Time Learning!

Our new Connect Care Launch 8 prescribers are on the steeper part of their learning curve. Help is available!

A powerful way to reinforce basic training, while busy with clinical work, is to consider one or two high-impact tips per day. To that end, we regularly post "Tippies" on the Connect Care Tips channel (tips.connect-care.ca), which contain some simple but impactful suggestions as well as some more advanced tips. 

The easiest way to follow these postings is to subscribe to the Tips blog channel. Also consider subscribing to both the FAQ (questions.connect-care.ca) and the Support (support.connect-care.ca) channels. We answer common questions on the former and provide important news about fixes and enhancements on the latter. Launch-specific issues are also flagged during the launch support period on the Support channel in "Hot Topics" posts.

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2024-05-08

Interim Fax Routing - Changing Connect Care Provider Communication Method to Fax

An interim routing solution is now available that may be beneficial for mixed-context providers who have limited, intermittent work in a Connect Care context and do not want all their results and documentation sent to Connect Care In Basket. Mixed-context providers can request their default communication method for results and documentation be changed from Connect Care In Basket to fax, either for all information currently sent to their Connect Care In Basket that can be faxed, or for diagnostic cardiology results only. 

  • This setting change will not reduce duplication of results. By enabling fax redirect, the duplicate Connect Care In Basket result would be sent by fax instead.
  • This setting change is only interim due to system-wide results routing optimizations expected to go into effect in 2024/5.
  • This fax routing solution is not ideal for everyone. It has some downstream impacts such as potential increased workload for administrative staff in community/private clinics. It is recommended that providers consider the information outlined in the comprehensive FAQ prior to requesting the change. 
  • If it turns out that the setting change is not a good fit, providers can request that the change be reversed.

For more details, including how to request this change, see the below resources. The FAQ includes example figures that illustrate how this change might look.

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Improving Issue Reports and Help Desk Interactions

Problem reports (help.connect-care.ca "tickets") have been well within expectations so far with Connect Care Launch 8. Of course, more tickets are expected as clinical volumes ramp up. The good news is that tickets are resolved quickly, with critical tickets resolved within minutes to hours.

Helpdesk tickets route most efficiently when the user provides clear information at the right level of detail. See our tips for impactful issue reports:

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2024-05-04

Launch 8: We are GO!

As of 05:00 today, Connect Care welcomes 229 sites from across the province into the family; with this launch, most Continuing Care sites and Population and Public Health programs are now on Connect Care, as well as some Carewest and Covenant Health sites! The first few days will be intense, but with lots of help at hand we are confident that progress will be fast. 

Prescribers, please make use of the Virtual Drop-in Centre and other launch supports (launchhelp.connect-care.ca). Watch this channel for any updates, as well as the Support channel for information on "hot topic" common issues that have been flagged for Launch 8 prescribers. A Launch 8 Updates section in the Connect Care Manual also flags the largest system updates and workflow changes to be aware of (for prescribers in all launches).

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2024-05-03

On Other Channels...

Thank you for continuing to check the Connect Care update blog for prescribers (ideally, subscribe to multiple channels; see instructions). Recent additions to this blog and its various channels are listed below. Reminder that a camera icon in a blog post on any of our channels indicates that there is an accompanying screenshot - just click the icon to view. 

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