2023-03-31

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Thank you for continuing to check the Connect Care update blog for prescribers (ideally, subscribe to multiple channels; see instructions). Recent additions to this blog and its various channels:

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2023-03-30

Care Paths - Improving Patient Care

We previously posted about Care Paths, Connect Care's advanced clinical decision-support tools that can help clinicians coordinate evidence-informed care across person, place and time. Care Paths are keyed to specific health conditions. They match relevant patient information to Alberta-validated clinical guidance, while aligning multidisciplinary care with workflow-friendly recommendations. 

The first two Care Paths, Heart Failure (HF) and Acute Exacerbation of Chronic Obstructive Pulmonary Disease (AECOPD), launched in July 2022. Previously, evidenced-based disease management was only supported through digital order sets derived from paper equivalents. Care Paths add diverse documentation, decision and improvement supports. Upcoming Care Paths include Hip and Knee Arthroplasty, Cirrhosis, Breast Health, and Tracheostomy Management (pediatrics).

Care Paths have been shown to reduce unhelpful practice variation, prescribing errors, length of stay, readmission rates, patient mortality, and healthcare costs. They also improve patient follow-up with primary care providers, specialists, and specialty clinics. 

Uptake of the HF and AECOPD Care Paths at Connect Care sites has been positive, and over 700 prescribers have completed training available through MyLearningLink! 

For prescribers seeking more information:

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2023-03-18

All User Bulletin - Alberta Netcare Portal

All-user-bulletins highlight stumbling blocks that all prescribers need to be aware of when using the Connect Care clinical information system.

Alberta Netcare Portal - Applications Not Available
Netcare, Alberta's electronic health record, is currently experiencing an issue where several systems accessed through the portal are unavailable due to Alberta Health Network issues. 
The following systems are being impacted: Delivery Site Registry, Provincial Provider Registry, Immunization History, Pharmaceutical Information, Person Directory, Medication Profile, Pharmacy Care Plan, BPMH Medication Reconciliation, and IAM. Netcare users also cannot access specific Netcare functionality via Connect Care. Community results routing is not affected.
Technical teams and Alberta Health are engaged. Updates will be provided as information becomes available.
Update (2023-03-20 08:36): All functionality has been restored and services are working as expected.
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2023-03-17

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2023-03-16

MyAHS Connect - Empowering More Albertans for Health Care

We've reached another exciting milestone for better connecting patients with their health care: more than 200,000 Albertans now have access to their Connect Care health record through MyAHS Connect! A big thank you to prescribers at Connect Care sites who have encouraged their patients to “get connected”. MyAHS Connect gives patients the opportunity to be a more active member of their healthcare team using their smartphone, tablet or computer – it’s a win-win for patients and care teams.

As previously posted, there is an initiative that enables Connect Care prescribers to activate their own MyAHS Connect account and experience firsthand the benefits of a full-feature patient portal. Personal access can also help clinicians help patients who ask questions about patient portal functions. Nearly 3,200 AHS staff and prescribers have completed the self sign-up process to activate their own MyAHS Connect account! 

For more information about MyAHS Connect, including the self sign-up process, see the below resources. (Edit: As of October 4, 2024, MyAHS Connect is available to all Albertans with a MyHealth Records account. Prescribers who would like to access their own MyAHS Connect account can do so by logging in to their MyHealth Records account.)

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2023-03-15

Webinar: Optimizing Dragon Medical One for Epic

Are you already a user of Connect Care's in-system dictation solution, Dragon Medical One (DMO), or a Launch 6 prescriber wondering whether DMO could work for you?

A free webinar on DMO is being hosted next week by a fellow Epic client, the Children's Hospital of Eastern Ontario (CHEO), and is open to all DMO users. The webinar will focus on the following topics:

  • Increasing accuracy
  • Adoption, efficiency, and use of commands
  • Keyboard shortcuts in Epic
  • Step-by-step commands to optimize workflow
  • PowerMic and PowerMic Mobile button configurations

The webinar will take place Tuesday, March 21, 18:00-18:45 and all Connect Care prescribers (previous and upcoming launches) are welcome to attend. To register, click the link below (note you will need an Epic UserWeb account to access):

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2023-03-13

Webinar: Real Time Release of DI Results to Patient Portals

As previously posted, this week AHS will be hosting two sessions to provide information and answer prescriber questions regarding patient access to diagnostic imaging results. Below is the Zoom meeting information for the sessions, being held today and Thursday. 

More information:

2023-03-10

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Thank you for continuing to check the Connect Care update blog for prescribers (ideally, subscribe to multiple channels; see instructions). Recent additions to this blog and its various channels:

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2023-03-05

All User Bulletin - Update Dragon Medical One Mobile App

All-user-bulletins highlight stumbling blocks that all prescribers need to be aware of when using the Connect Care clinical information system.

Dragon Medical One - Update

Dragon Medical One (mobile dictation, DMO) users are experiencing intermittent issues with the pairing of PowerMic Mobile (PMM) for both iPhone and Android devices.  AHS is actively working with the vendor on a resolution. 
If you are encountering issues with your PMM please upgrade both your PMM and iOS/OS  to the most current versions.  If this does not resolve the issue, please note the time the issue occurred and contact the IT Service Desk (1-877-311-4300) as soon as possible. 
Additionally, you may try use of a tethered microphone/headset if one is available to you, otherwise please follow downtime processes as outlined in the downtime manual.  Updates will be provided as information becomes available.
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2023-03-03

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Thank you for continuing to check the Connect Care update blog for prescribers (ideally, subscribe to multiple channels; see instructions). Recent additions to this blog and its various channels:

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2023-03-01

Changes to Available DI Results in Patient Portals

What is changing

Beginning March 20, 2023, Albertans will be able to view diagnostic imaging (DI) results immediately upon release by the DI testing provider, through Alberta Health’s MyHealth Records (MHR) in the My Personal Records (MPR) application. This will include DI test results from all sites and locations in Alberta, including most community providers, inpatient, ambulatory and emergency departments. This means that DI results will be available in MPR to patients at the same time they are made available to the ordering provider. 

To align with this change, starting March 20, 2023, DI test results will also be immediately available in MyAHS Connect, for patients who have visited a site using Connect Care and who have access to the MyAHS Connect patient portal. Currently, in MyAHS Connect, DI results are already available to patients, however there is a five-day delay from the time ordering providers receive the results to when those results are released to patients. With this change, the five-day delay will be removed, and results will be immediately available both to patients and the ordering provider. Having access to DI results in both the MyAHS Connect and My Personal Records will improve access and consistency of health information for providers and patients. 

Physicians and other providers will continue to have access to results through their usual delivery channels.

What to do

Given this change, providers may want to consider giving patients more information about the implications of different results at the time of ordering a DI test. 

To provide support and information to all AHS staff and prescribers, AHS is hosting two identical internal webinars on this topic. The Alberta Medical Association and AHS will also be co-hosting a webinar, which will be made available to prescribers both inside AHS and those in the community; a recording of that webinar will be made available after on the AMA website.

More information

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