A big welcome to Dr. Jeremy Theal who assumes leadership of the Alberta Health Services (AHS) Chief Medical Information Officer (CMIO) portfolio next month!
From Dr. Francois Belanger, AHS Chief Medical Officer & Vice President Quality:Health informatics briefs for clinicians; from the Alberta Health Services Chief Medical Information Office (cmio@ahs.ca).
2021-07-30
AHS CMIO Portfolio Leadership
2021-07-27
Workspace ONE Outage - Thursday July 29, 2021, 19:00-23:00
As part of routine maintenance, there will be a very short outage of Workspace ONE, the application that AHS uses to manage clinical mobile apps, on Thursday, July 29, 2021 between 19:00 and 23:00. The outage may last as long as 5 minutes.
This brief outage could affect users of the Connect Care mobility apps Haiku and Canto. Users of these apps during the outage window may be kicked out. If that happens, please wait 5 minutes and then log back in.
2021-07-23
On Other Channels...
Thank you for continuing to check (...ideally, subscribe to multiple channels; see instructions) the Connect Care update blog for prescribers. Recent additions to this blog and its various channels:
- General
- Connect Care Scheduled Downtime - July 8, 2021, 00:30-04:30
- Announcement: South Zone Associate Chief Medical Information Officer, Dr. Bilal Mir
- MyAHS Connect: Putting Health Information into the Hands of Albertans
- More With Less: Using Mobile Billing for Repetitive Services
- Connect Care 180-Day Inactive Access Account Disabling
- Tips
- Support
- Manual
- COVID-19 - Connect Care Resources
- See What's New (many updates and additions)
2021-07-22
Connect Care 180-Day Inactive Access Account Disabling
As of July 22, 2021, the Alberta Health Services Identity & Access Management (AHS IAM) team activates an anticipated security practice for Connect Care. In short, Connect Care user accounts that are not accessed for 180 consecutive days will be inactivated. Users with inactive accounts will not be able to log in to Connect Care.
- Anyone at risk of Connect Care account inactivation (no log ins for 150 days) will be sent automated email notifications from “Identity Management”, the AHS IAM system.
- Email notifications are sent both to the user and to the user's "Authorized Approver" (manager), with repeat notices 30, 15 and 2 days prior to the inactivation date.
- Email notifications identify the upcoming inactivation date and actions that can be taken to maintain access.
- Prescribers may also receive additional email notifications from Provincial Medical Affairs.
- If the Connect Care user fails to log in despite warnings, the account will be switched to inactive status on the previously identified inactivation date.
- Inactive accounts can be reactivated if and when users return to active clinical work in Connect Care settings. Managers will work with the affected end user to determine the best pathway to renewed Connect Care access, including any training or other remediation that may be required.
The previously described inactive user protocol comes into force Tuesday, August 24, 2021. The process helps ensure that Connect Care users remain available for system alerts, information about new or changed features, and important clinical notifications.
Managers may want to attend Zoom Virtual Office Hours (to be recorded) to explore their role and the inactivation protocol in more detail:
- Tuesday, July 27, 2021, 12:00-13:00
- Wednesday, July 28, 2021, 12:00-13:00
- Thursday, July 29, 2021, 12:00-13:00
This inactivation protocol applies to all AHS employees, members of the medical and midwifery teams, students, volunteers, and other persons acting on behalf of AHS (including contracted service providers).
More information:
2021-07-21
More With Less: Using Mobile Billing for Repetitive Services
We've previously posted about the re-release of professional billing supports within Connect Care's mobile platforms (Haiku for smartphones and Canto for iPads). It is nice to see growing uptake.
Some users wonder about best "use cases" for mobile billing. One such case relates to submission of multiple repetitive charges (service event billings) for a patient. Mobile billing offers a unique feature for "copy-forward" of a prior charge to a new date without having to re-enter all the billing details (e.g., health problems, referring provider, modifiers):
- Open a patient's chart in Haiku or Canto and go to the Charge activity.
- Confirm or select the date for the intended billing charge.
- Tap the "Add" button, then tap the copy icon (top left), then select the prior charge (e.g., hospital visit) to be copied.
- Tap "done" (top right).
- Optionally tap the copied charge for further editing (but in most cases it can be left as is... the needed date changes are automatically updated).
- Tap "File" to submit the charge.
- Cycle through this workflow (it gets fast!) for all the days that the charge should be copied to.
Use of the mobility copy charge feature can dramatically speed up, for example, recording multiple daily visits for a patient one has been caring for over a period of time in hospital. See the mobile billing Manual and linked tips resources, focusing on the "copy" feature, for more information.
2021-07-16
MyAHS Connect: Putting Health Information into the Hands of Albertans
This July 2021, we reached an exciting milestone: more than 50,000 patients now have access to their Connect Care health record through MyAHS Connect!
Patients accessing services at AHS facilities that have implemented Connect Care have the option to sign up for MyAHS Connect. A big thank you to prescribers at Connect Care sites who have encouraged their patients to “get connected!”
MyAHS Connect gives patients the opportunity to be a more active member of their healthcare team and enables them to communicate with their healthcare providers more easily, using their smartphone, tablet or computer. It’s a win-win for patients and care teams.
For more information about MyAHS Connect, see:
2021-07-14
Announcement: South Zone Associate Chief Medical Information Officer, Dr. Bilal Mir
A message from Dr. Aaron Low, Zone Medical Director, Alberta Health Services South Zone:
We are pleased to announce Dr. Bilal Mir has accepted the role of ACMIO effective June 14, 2021.
Dr. Mir was born and raised in Pakistan and completed Medical School at Nishtar Medical College in Multan, Pakistan. Before moving to Canada in 2001, he completed three years training in Surgery and Trauma in Zimbabwe. From 2002-2004, he was in the second batch of the Rural Family Medicine Residency program, based out of Lethbridge, AB. He went on to complete CCFP-EM training in University of Calgary. After finishing his residency, he practiced in Medicine Hat, AB as an Emergency Physician for four years. This was followed by working in Victoria, BC for five years as an Emergency Physician.
In 2014, Dr. Mir moved back to Alberta, working as an Emergency Physician at Foothills and Peter Lougheed Hospitals in Calgary, AB. His wife and extended family were originally from Lethbridge, which made their decision much easier to finally settle in Lethbridge, AB at the end of 2015.
In addition to working as an Emergency Physician in Lethbridge, Dr. Mir is also the Department Head of the Emergency Department at CRH and leads the ED program Quality Council for South Zone.
Dr. Mir loves the collaborative environment that is the Chinook Regional Hospital and is excited to start a new role as Associate Chief Medical Information Officer (ACMIO) in medical leadership. He has great enthusiasm for the Connect Care project, and the benefit this will be to our clinical care
He is happily married and has two wonderful boys. His interests include hikes, spending time in nature, love of the sport of Cricket, and spending time with his family.
Please join me in welcoming Dr. Mir to his new role.
2021-07-02
On Other Channels...
Thank you for continuing to check (...ideally, subscribe to multiple channels; see instructions) the Connect Care update blog for prescribers. Recent additions to this blog and its various channels:
- General
- Connect Care Scheduled Downtime and Spring 2021 Upgrade - June 24, 2021, 00:30-04:30
- In Basket - Courtesy Copies Now in Transcription Folder
- Subscribing to Connect Care Blogs - Updated (Note: Action needed by current subscribers)
- Connect Care Mobility Supports for Professional Billing Resume
- All Prescriber Bulletin - Discharge Documentation Co-sign for Medical Learners
- Tips
- Support
- Inpatient Consult Order Minor Changes
- Spinal Precautions Order Panel
- Connect Care Mobility Cannot Find a Network Connection
- Manual
- COVID-19 - Connect Care Resources
- See What's New (many updates and additions)
2021-07-01
All Prescriber Bulletin - Discharge Documentation Co-sign for Medical Learners
Discharge Documentation Co-sign Mandatory for Trainees
Prescriber trainees and students, including medical students, residents and fellows, as well as nurse practitioner students, are “supervised” by fully licensed prescribers who must co-sign or attest to many trainee activities in the Connect Care clinical information system (CIS).
One activity where co-signs are always required relates to discharge documentation. History & Physical, Consult, Operative, Labour & Delivery, ED Provider Note and Discharge Summary summative documents are Connect Care note types that also flow to Netcare (and eDelivery). Without a co-sign, the summative document will post to Netcare under the trainee's name (as opposed to the attending prescriber), which in turn provides an inaccurate reflection of the record of care and can impact follow-up efforts.
For more information on prescriber trainee accountabilities: