There is a lot of talk about SMEs (Subject Matter Experts) in Connect Care right now. Unfortunately, the timing of this talk may contribute to confusion, since conversations about SMEs and 'Direction-Setting Sessions' are happening at the same time. Some worry that not participating in Direction-Setting equates to not giving direction to Connect Care, and not being recognized for perspectives that Connect Care should accommodate.
In fact, a wide range of contributions are made through diverse design activities across the entire Connect Care journey. Follow the link to learn more about what a SME does, and all the times and places where SMEs do.